Salesforce.com Inc

Salesforce Chatter

Composite Score

8.6 /10

CX Score

8.8 /10

57 Reviews Write a Review

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What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details

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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Conflict Resolution

2024

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

2 Top Rated Features

2024

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative

5% Neutral

89% Positive

Pros

Fair
Performance Enhancing
Enables Productivity
Inspires Innovation

Feature Ratings

Average 84

News Feeds, Alerts & Notifications

Mobile

Single Sign-On (SSO)

Surveys and Polling

Intranet

Employee Directory

Application Integration

Instant Messaging

Newsletter Creation

Emergency Notification

Rewards Recognition

Vendor Capability Ratings

Average 81

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Also Featured in...

Business Instant Messaging - Midmarket

Score 8.0

View Salesforce Chatter in this category (opens in a new tab)

Salesforce Chatter Reviews

Luisa B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

An Effective Employee Communications Software

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

I am impressed by the ease of use and reliability of Salesforce Chatter, which makes it a top employee communications tool. Salesforce Chatter has a friendly interface.

What is your favorite aspect of this product?

I like the simplicity and effective features of Salesforce Chatter. Salesforce Chatter works so well for us because it is very accurate.

What do you dislike most about this product?

No dislikes concerning Salesforce Chatter. Salesforce Chatter has been so reliable.

What recommendations would you give to someone considering this product?

Salesforce Chatter has been so effective. I do recommend Salesforce Chatter.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Christina R.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Great feature inside salesforce.

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

I have used salesforce before the implementation of Chatter. Chatter makes deal-communication and pipeline updates so much easier for my remote team. I like the ability to tag stakeholders cross-functionally and keeping them in the loop on real-time updates.

What is your favorite aspect of this product?

Tagging features.

What do you dislike most about this product?

I don't have any strict dislikes about the product

What recommendations would you give to someone considering this product?

It's a great addition to Salesforce rollout due to its convenient placement inside the account and deal stages.

Pros

Caring
Transparent
Helps Innovate
Continually Improving Product

Oni O.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Great collaboration, needs better integrations.

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Seamless Salesforce integration, real-time collaboration, and secure enterprise communication.

What is your favorite aspect of this product?

Its seamless integration with Salesforce and real-time collaboration features enhance team communication and productivity.

What do you dislike most about this product?

Limited customization, occasional lag, and lack of deep integrations with non-Salesforce tools.

What recommendations would you give to someone considering this product?

Ensure your team uses Salesforce extensively to maximize Chatter’s collaboration and productivity benefits.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Chatter

What is Salesforce Chatter?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Salesforce Chatter Ratings

84 Likeliness to Recommend

96 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Salesforce Chatter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Surveys and Polling Ability to survey employees and gather feedback.

Intranet Private network that allows collaboration and storage of sensitive documents.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Instant Messaging Real-time, text-based communication between two or more people

Newsletter Creation Ability to create and distribute company newsletters to employees.

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Business Instant Messaging - Midmarket

Salesforce Chatter Reviews

Luisa B.

An Effective Employee Communications Software

Likeliness to Recommend

Pros

Christina R.

Great feature inside salesforce.

Likeliness to Recommend

Pros

Oni O.

Great collaboration, needs better integrations.

Likeliness to Recommend

Pros

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Feature Ratings

News Feeds, Alerts & Notifications

Mobile

Single Sign-On (SSO)

Surveys and Polling

Intranet

Employee Directory

Application Integration

Instant Messaging

Newsletter Creation

Emergency Notification

Rewards Recognition

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features