Salesforce.com Inc

Salesforce Chatter

Composite Score

8.5 /10

CX Score

8.7 /10

52 Reviews Write a Review

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What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details

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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Conflict Resolution

2024

2024 Data Quadrant Gold Medalist

2024

6 Top Rated Capabilities

2 Top Rated Features

2024

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 88%
Conflict Resolution:: 90%
Strategy & Innovation:: 89%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative

7% Neutral

87% Positive

Pros

Fair
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

Mobile

Single Sign-On (SSO)

Intranet

Surveys and Polling

Employee Directory

Application Integration

Instant Messaging

Newsletter Creation

Emergency Notification

Rewards Recognition

Vendor Capability Ratings

Average 80

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Quality of Features

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Business Instant Messaging - Midmarket

Score 8.1

View Salesforce Chatter in this category (opens in a new tab)

Salesforce Chatter Reviews

Jesus Ernesto R.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Incredible software

Likeliness to Recommend

7 /10

What differentiates Salesforce Chatter from other similar products?

Capacity to growth

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

User design is basic

What recommendations would you give to someone considering this product?

Give a try, it helps to organize people's activities

Pros

Trustworthy
Altruistic
Reliable
Helps Innovate

Praveen M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Offer a tiered pricing structure, where companies

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter has several unique features and advantages that differentiate it from other collaboration and communication platforms like Microsoft Teams, Slack, or Yammer. One of the biggest differentiators is that Chatter is natively integrated into the Salesforce ecosystem. This allows for direct collaboration within Salesforce records like accounts, opportunities, leads, and cases. Unlike standalone tools, Chatter enables users to collaborate in the context of business data. Teams can discuss specific Salesforce objects (e.g., customer accounts, support cases) directly, linking discussions with actual data points. Chatter is reliable.

What is your favorite aspect of this product?

Unlike many general-purpose collaboration tools, Chatter allows users to discuss and collaborate directly around business data—like customer records, sales opportunities, and support cases—all within the Salesforce ecosystem.

What do you dislike most about this product?

One of the main drawbacks of Salesforce Chatter is that it can feel overly dependent on the Salesforce ecosystem. While this tight integration with Salesforce CRM is one of its strengths, it also limits its appeal and functionality for companies that don’t use Salesforce or need to collaborate across multiple non-Salesforce tools. Additionally, Chatter lacks some real-time communication features like voice or video conferencing that platforms like Microsoft Teams or Slack offer. This means users often need to rely on external tools for certain types of collaboration, which can fragment workflows. Lastly, pricing can be a concern.

What recommendations would you give to someone considering this product?

Chatter shines when used by teams already heavily invested in Salesforce. If your organization uses Salesforce CRM, Sales Cloud, or Service Cloud, Chatter’s integration with records and business data will add immense value. You'll be able to collaborate directly within the context of customer or project data, saving time and improving efficiency.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lalit C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Good Employee Connect Product

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter beat the other products for UI design and UI experience.

What is your favorite aspect of this product?

We can connect with the employees and our company colleague and can chat with them.

What do you dislike most about this product?

Not at the moment, everything is alright.

What recommendations would you give to someone considering this product?

Yeah, anyone going forward can surely purchase the product.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Salesforce Chatter

What is Salesforce Chatter?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Salesforce Chatter Ratings

83 Likeliness to Recommend

1 Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Chatter?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Intranet Private network that allows collaboration and storage of sensitive documents.

Surveys and Polling Ability to survey employees and gather feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Instant Messaging Real-time, text-based communication between two or more people

Newsletter Creation Ability to create and distribute company newsletters to employees.

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Business Instant Messaging - Midmarket

Salesforce Chatter Reviews

Jesus Ernesto R.

Incredible software

Likeliness to Recommend

Pros

Praveen M.

Offer a tiered pricing structure, where companies

Likeliness to Recommend

Pros

Lalit C.

Good Employee Connect Product

Likeliness to Recommend

Pros

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Feature Ratings

News Feeds, Alerts & Notifications

Mobile

Single Sign-On (SSO)

Intranet

Surveys and Polling

Employee Directory

Application Integration

Instant Messaging

Newsletter Creation

Emergency Notification

Rewards Recognition

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Quality of Features

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement