Salesforce Chatter Logo Award Winner Product Badge
Salesforce Chatter Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Salesforce Chatter
8.6 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
5% Neutral
89% Positive

Pros

  • Fair
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

88

Mobile

86

Single Sign-On (SSO)

85

Surveys and Polling

83

Intranet

82

Employee Directory

81

Application Integration

81

Instant Messaging

80

Newsletter Creation

79

Emergency Notification

79

Rewards Recognition

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Vendor Support

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Customization

81

Ease of Data Integration

81

Availability and Quality of Training

81

Quality of Features

81

Business Value Created

80

Product Strategy and Rate of Improvement

79

Breadth of Features

78

Salesforce Chatter Reviews

Oni O.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Great collaboration, needs better integrations.

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Seamless Salesforce integration, real-time collaboration, and secure enterprise communication.

What is your favorite aspect of this product?

Its seamless integration with Salesforce and real-time collaboration features enhance team communication and productivity.

What do you dislike most about this product?

Limited customization, occasional lag, and lack of deep integrations with non-Salesforce tools.

What recommendations would you give to someone considering this product?

Ensure your team uses Salesforce extensively to maximize Chatter’s collaboration and productivity benefits.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jesudamilola A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Salesforce is leading with the features builtin

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

The ease-of-use is something to be studied, with all the features implemented, the app remsins clesn, easy to navigste, and very much functional. There's intentionality to the user experience

What is your favorite aspect of this product?

Everything

What do you dislike most about this product?

There's Nothing

What recommendations would you give to someone considering this product?

The collaboration among team members is seamless and the ui is easy to understand

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Deepak K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

This application is really good interface, eas use

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

It provides flexibility, speed of texting, and automatic grammatical mistakes solution while chatting with clients and internal communication.

What is your favorite aspect of this product?

It's really easy to use and provides scalability to the user according to the need .

What do you dislike most about this product?

This product should also work on reach to other countries as well to expand it's user base which ultimately enhance network of communication.

What recommendations would you give to someone considering this product?

This product provides huge range of text services, grammar autocorrect utility, easy to use, interface is friendly.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

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