What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
95 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Intranet
Surveys and Polling
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Quality of Features
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
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Salesforce Chatter Reviews
Abhinav B.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Amazing and Useful Product
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
It's availability and ease to use.
What is your favorite aspect of this product?
It makes communication very easy.
What do you dislike most about this product?
I don't think there is any such feature of chatter which can be disliked.
What recommendations would you give to someone considering this product?
That this is the best product available in market. The features that it has are really amazing and helpful. It makes the work easy and efficient.
Pros
- Continually Improving Product
- Trustworthy
- Saves Time
- Transparent
Please tell us why you think this review should be flagged.
Rohan R.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
It's really efficient to use a Salesforce Chatter
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
It is an efficient part of salesforce as it helps all the members to inform about the current update which is going on in a particular case, story, issue or opportunity.
What is your favorite aspect of this product?
We can customize the text and add Images to explain our query in a better way, mention all the users that we like.
What do you dislike most about this product?
There is not many dislikes I found in this Product.
What recommendations would you give to someone considering this product?
One image at a time could be converted to adding attachments in the chatter which could be useful.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Noime T.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Designed for other team collaboration
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
The fact that you can easily send the message using the client account information and generate zendesk ticket is very helpful for faster transactions and collaboration within our team and the other teams
What is your favorite aspect of this product?
You can easily tag the department that you need to send the message to and your message will have all the client details so there is less room for confusion and error. I also like that it automatically creates a zendesk ticket whenever I use the chatter so I don't have to create a ticket for another team to handle.
What do you dislike most about this product?
If you failed to tag a certain department, your message will just be a log and no message will be sent to anyone. There is no ticket so you'll wonder why you have not got any response until you checked it and you forgot to tag the department
What recommendations would you give to someone considering this product?
It is very useful in collaborating with other teams. It has seamless integration with zendesk and will ping the other team automatically once you send a message for a quick resolution.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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