


What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
95 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Intranet
Surveys and Polling
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Quality of Features
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
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Salesforce Chatter Reviews

Moon A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2022
Chatter helps communities communicate.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Chatter's Project Management and Resourcing features are helpful. It is possible to reflect on past actions and decisions by keeping a historical feed associated with a specific activity. Chatter feed and search options can be game-changers if all contributors input data. Its best feature is the ability to link conversations to Salesforce pages. We speed up the conversation by mentioning another user on that page's chatter screen. The goal is to achieve sales collaboration, track records and milestones, and declutter inboxes. It is truly one of a kind compared to other tools available.
What is your favorite aspect of this product?
Chatter is easy to use for anyone. In terms of functionalities, it's a full-fledged messaging app. It's easier to configure and use because it has admin-only, moderation, public groups, workflow, flows, triggers, and process builder features. Our customers can communicate, share insights, and collaborate on business issues. It's best for customer service and problem-solving. It simplifies communication.
What do you dislike most about this product?
Chatter weekly or daily updates can be annoying and turned off, but people still get notifications about it. Also, it’s had a few drawbacks, such as reloading each tab. The chatting features are minimal. In most cases, it's used to compose brief messages. In my opinion, it ought to be required that some improvement be made regarding the issue.
What recommendations would you give to someone considering this product?
Chatter is an easy-to-use tool that boosts Salesforce efficiency. It's easy to take notes, ask questions, and provide information on projects, accounts, and sales opportunities. Easy-to-use for business communications provides Salesforce AppExchange apps and meets business needs. As a result, I highly recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Ismail D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Notifications sent automatically.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Chatter lets you communicate information, files, and data across your organization. Regardless of your location or function. Chatter allows you to connect, engage, motivate and empower your people. Using linked apps and custom actions makes it easy to collaborate across sales, service cases, campaigns, and projects. You can express your opinions and propose new ideas. Connect product teams by facilitating direct customer feedback on initiatives, products or campaigns.
What is your favorite aspect of this product?
For the following reasons, I suggest Chatter: Teams can communicate and solve problems effectively. To keep things moving on the go, mobile capabilities are beneficial. You can organize employees into groups according to projects or conveniences. Public group content is visible to the company, but private group content is only visible to members of that group.
What do you dislike most about this product?
Salesforce subscriptions are quite expensive.
What recommendations would you give to someone considering this product?
For the following reasons, I suggest Chatter: Teams can communicate and solve problems effectively. To keep things moving on the go, mobile capabilities are beneficial. You can organize employees into groups according to projects or conveniences. Public group content is visible to the company, but private group content is only visible to members of that group.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Asmat U.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Salesforce Chatter is a must App for Teams
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
There are many similar products available but i used Salesforce chatter for 2 years starting from 2018 and it has good features for teams and projects management.
What is your favorite aspect of this product?
Teams management Chat, Profile, Status, Activity, projects and Employees Trasks Management.
What do you dislike most about this product?
Level of Customization and integration with Other Software apps.
What recommendations would you give to someone considering this product?
I will recommend to use Salesforce Chatter as good communication tool inside an organization as its latest versions have all organization collaboration tools.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
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