Salesforce Chatter Logo Award Winner Product Badge
Salesforce Chatter Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Salesforce Chatter
8.5 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
7% Neutral
87% Positive

Pros

  • Fair
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

87

Mobile

86

Single Sign-On (SSO)

84

Intranet

82

Surveys and Polling

82

Employee Directory

81

Application Integration

79

Instant Messaging

79

Newsletter Creation

78

Emergency Notification

77

Rewards Recognition

77

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Vendor Support

83

Usability and Intuitiveness

82

Ease of IT Administration

81

Ease of Customization

80

Quality of Features

80

Availability and Quality of Training

80

Business Value Created

79

Ease of Data Integration

79

Breadth of Features

78

Product Strategy and Rate of Improvement

76

Salesforce Chatter Reviews

Moon A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Chatter helps communities communicate.

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Chatter's Project Management and Resourcing features are helpful. It is possible to reflect on past actions and decisions by keeping a historical feed associated with a specific activity. Chatter feed and search options can be game-changers if all contributors input data. Its best feature is the ability to link conversations to Salesforce pages. We speed up the conversation by mentioning another user on that page's chatter screen. The goal is to achieve sales collaboration, track records and milestones, and declutter inboxes. It is truly one of a kind compared to other tools available.

What is your favorite aspect of this product?

Chatter is easy to use for anyone. In terms of functionalities, it's a full-fledged messaging app. It's easier to configure and use because it has admin-only, moderation, public groups, workflow, flows, triggers, and process builder features. Our customers can communicate, share insights, and collaborate on business issues. It's best for customer service and problem-solving. It simplifies communication.

What do you dislike most about this product?

Chatter weekly or daily updates can be annoying and turned off, but people still get notifications about it. Also, it’s had a few drawbacks, such as reloading each tab. The chatting features are minimal. In most cases, it's used to compose brief messages. In my opinion, it ought to be required that some improvement be made regarding the issue.

What recommendations would you give to someone considering this product?

Chatter is an easy-to-use tool that boosts Salesforce efficiency. It's easy to take notes, ask questions, and provide information on projects, accounts, and sales opportunities. Easy-to-use for business communications provides Salesforce AppExchange apps and meets business needs. As a result, I highly recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ismail D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Notifications sent automatically.

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Chatter lets you communicate information, files, and data across your organization. Regardless of your location or function. Chatter allows you to connect, engage, motivate and empower your people. Using linked apps and custom actions makes it easy to collaborate across sales, service cases, campaigns, and projects. You can express your opinions and propose new ideas. Connect product teams by facilitating direct customer feedback on initiatives, products or campaigns.

What is your favorite aspect of this product?

For the following reasons, I suggest Chatter: Teams can communicate and solve problems effectively. To keep things moving on the go, mobile capabilities are beneficial. You can organize employees into groups according to projects or conveniences. Public group content is visible to the company, but private group content is only visible to members of that group.

What do you dislike most about this product?

Salesforce subscriptions are quite expensive.

What recommendations would you give to someone considering this product?

For the following reasons, I suggest Chatter: Teams can communicate and solve problems effectively. To keep things moving on the go, mobile capabilities are beneficial. You can organize employees into groups according to projects or conveniences. Public group content is visible to the company, but private group content is only visible to members of that group.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Asmat U.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Salesforce Chatter is a must App for Teams

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

There are many similar products available but i used Salesforce chatter for 2 years starting from 2018 and it has good features for teams and projects management.

What is your favorite aspect of this product?

Teams management Chat, Profile, Status, Activity, projects and Employees Trasks Management.

What do you dislike most about this product?

Level of Customization and integration with Other Software apps.

What recommendations would you give to someone considering this product?

I will recommend to use Salesforce Chatter as good communication tool inside an organization as its latest versions have all organization collaboration tools.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Effective Service

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