Salesforce Chatter Logo Award Winner Product Badge
Salesforce Chatter Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Salesforce Chatter
8.6 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
5% Neutral
89% Positive

Pros

  • Fair
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

88

Mobile

86

Single Sign-On (SSO)

85

Surveys and Polling

83

Intranet

82

Employee Directory

81

Application Integration

81

Instant Messaging

80

Newsletter Creation

79

Emergency Notification

79

Rewards Recognition

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Vendor Support

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Customization

81

Ease of Data Integration

81

Availability and Quality of Training

81

Quality of Features

81

Business Value Created

80

Product Strategy and Rate of Improvement

79

Breadth of Features

78

Salesforce Chatter Reviews

Priyanshu C.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

A helpful collaborative tool but need development

Likeliness to Recommend

6 /10

What differentiates Salesforce Chatter from other similar products?

It makes it easy to socialize with your team on Salesforce and helps you cover up the entire data and insights easily if the control is managed on Salesforce only.

What is your favorite aspect of this product?

Salesforce Chatter helped our team by providing a one-stop to collaborate & articulate all the insights about the business we've built over Salesforce as a CRM tool.

What do you dislike most about this product?

No real-time (live) Chats, Audio, or Video collaboration which can be a hurdle for anyone to go with it for a long time. At the same time navigating through it can be challenging for the first few times

What recommendations would you give to someone considering this product?

A wise product for anyone whose data and operations predominantly flow over Salesforce, as the time and money invested in any other integration can be saved effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nydia S R.

  • Role: Consultant
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

Great Customer Service chat feature!

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Customer service chatting features built into true full service CRM system for faster resolutions.

What is your favorite aspect of this product?

The immediacy of expected results. You can quickly open a chat connected to a case and see all the data related to the case, based on the level of security of the org and the permissions granted to you as a representative.

What do you dislike most about this product?

The UI is simple and easy to use, and it's easy to set up. However, it would be better to be able to set up the chatter feature outside of the administration section of the org.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Himanshu V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

it gives easy access to team members

What is your favorite aspect of this product?

the data and metadata

What do you dislike most about this product?

user interactivity

What recommendations would you give to someone considering this product?

good product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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