What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
96 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Surveys and Polling
Intranet
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Also Featured in...
Salesforce Chatter Reviews
Beth B.
- Role: Consultant
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Feb 2024
Great product!
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Our entire team relies heavily on Salesforce as a whole, and because we are all using it, it makes it that much easier to all interact with the Chatter feature. The notifications are a big help for when others have weighed in or there's an outstanding comment or issue.
What is your favorite aspect of this product?
The notifications. They let me know when I need to respond to something that's outstanding.
What do you dislike most about this product?
The only downside is when team members don't fully embrace the functionality of it or pay attention to notifications, so that's not really a fault of the service.
What recommendations would you give to someone considering this product?
Salesforce Chatter has been a tremendously helpful tool for our team to communicate with one another across multiple sites, share information and resources and has helped streamline communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
Cavin S.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2024
Fantastic Product,
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Users can post updates, share files, mention colleagues, and comment on posts in real-time, fostering efficient communication and collaboration.
What is your favorite aspect of this product?
Chatter is accessible via mobile devices through the Salesforce mobile app, enabling users to stay connected and collaborate on the go.
What do you dislike most about this product?
Users who are not familiar with the Salesforce ecosystem may find Chatter's interface and terminology confusing, leading to a learning curve.
What recommendations would you give to someone considering this product?
Customize Chatter to align with your organization's specific needs and workflows. Encourage users to personalize their feeds and alerts to focus on relevant updates.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Michal L.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Easy to use, doesn't stand out from the rest
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
it has very similar features to all other software out there
What is your favorite aspect of this product?
chatter function
What do you dislike most about this product?
It's quite pricey for what it offers
What recommendations would you give to someone considering this product?
Try it as it might be what you need for your business
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation
- Commodity Features
- Less Generous
Please tell us why you think this review should be flagged.
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