Salesforce Marketing Cloud Logo Award Winner Product Badge
Salesforce Marketing Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Marketing Cloud

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Salesforce Marketing Cloud
8.8 /10

What is Salesforce Marketing Cloud?

Salesforce Marketing Cloud develops marketing automation and analytics software for email, mobile, social and online marketing. It also offers consulting and implementation services.[26] The software is sold primarily on a multi-year subscription basis. The price of the subscription is based on what features are enabled, number of users and level of customer service.

Company Details


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Awards & Recognition

Salesforce Marketing Cloud won the following awards in the Marketing Platforms - Enterprise category

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Salesforce Marketing Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Marketing Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Marketing Cloud?

4% Negative
4% Neutral
92% Positive

Pros

  • Helps Innovate
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Advanced Campaign Management

90

Social Media Marketing Management

89

Marketing Analytics

89

Email Marketing Automation

88

Community Marketing Management

88

Marketing Asset Management

87

Advanced Data Segmentation

87

Marketing Workflow Management

86

Mobile Marketing Management

86

Marketing Operations Management

85

Multi Channel Integration

85

Vendor Capability Ratings

Average 84

Business Value Created

86

Quality of Features

86

Ease of Customization

85

Availability and Quality of Training

84

Ease of Data Integration

84

Usability and Intuitiveness

84

Breadth of Features

83

Vendor Support

83

Product Strategy and Rate of Improvement

81

Ease of Implementation

81

Ease of IT Administration

80

Salesforce Marketing Cloud Reviews

Fabian H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Clever solution that’s highly customizable

Likeliness to Recommend

8 /10

What differentiates Salesforce Marketing Cloud from other similar products?

Strong integration with SalesCloud and highly customizable fulfilling all our needs

What is your favorite aspect of this product?

Flexibility - with MarketingCloud, nearby everything is possible, if you know how to do it

What do you dislike most about this product?

The license cost and the complexity can be challenging

What recommendations would you give to someone considering this product?

Check with Salesforce to Analyse use case / license needs very detailed before signing any contract with them

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Cons

  • Vendor's Interest First
  • Vendor Friendly Policies
  • Less Generous

Theodore O.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Empower Sales Team with Salesforce Marketing.

Likeliness to Recommend

8 /10

What differentiates Salesforce Marketing Cloud from other similar products?

Salesforce Markiting gives us a robust collection of tools and capabilities for streamlining my sales operations, improving client interactions, and making data-driven decisions. The extensive CRM functionality, connectivity with other applications, intelligent insights, mobile accessibility, and scalability make it a useful asset for my sales staff. It also features mobile apps that enable sales professionals to access and manage customer data while on the go, boosting productivity and responsiveness. The platform includes tools for automating repetitive work and optimizing sales processes, resulting in enhanced efficiency.

What is your favorite aspect of this product?

Salesforce Marketing emphasizes customer-centricity, allowing organizations to better understand their consumers than ever before. The platform consolidates client data, interactions, and preferences, allowing for detailed customer profiles. Businesses can use this data to construct personalized and targeted marketing efforts, nurturing leads through bespoke messaging. Armed with relevant consumer information, salespeople may give personalized solutions, increasing the overall client experience and building long-term loyalty. This enhanced degree of involvement and customer satisfaction leads to increased customer retention and adv

What do you dislike most about this product?

The user interface, some reporting tools, the learning curve for new users, integration problems with third-party apps, and the pricing structure are all opportunities for development in Salesforce. However, these flaws do not detract from the platform’s overall worth and functionality.

What recommendations would you give to someone considering this product?

Through improved workflows and task automation, Salesforce greatly increases sales team productivity. Sales representatives can concentrate on high-value activities such as prospecting and closing transactions, while routine operations such as data input and follow-ups are automated. The platform’s simple user interface and seamless interaction with other technologies minimize data silos and improve sales team collaboration. AI-powered insights provide useful data-driven recommendations, allowing salespeople to make informed decisions and successfully prioritize leads. Businesses can accelerate sales cycles.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Ronald A.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

A powerful CRM and marketing tool out there.

Likeliness to Recommend

8 /10

What differentiates Salesforce Marketing Cloud from other similar products?

It is the most trustworthy alternative because it is loaded with features and uses the cloud. One of the things I commonly use is Email Studio, which allows me to construct distribution lists and custom filters to separate Campaigns based on end users. Another excellent feature is the content builder, which facilitates cross-team cooperation for the sharing of any e-content such as documents, emails, and so on. This becomes the most trusted instrument for saving a lot of day-to-day operations with better customer management.

What is your favorite aspect of this product?

I like how easy and convenient it is to create professional emails with Salesforce Marketing Cloud Account Engagement. The CRM tool is really useful, ensuring that my team never sends unsolicited emails to people who have previously unsubscribed. They also provide pre-designed email templates as well as configurable choices for more personalized messages—and I can set up an automatic message to be sent whenever someone downloads one of our materials! Not only does it maintain records of customer relationships through its CRM applications, but it also provides us with more options for creating landing pages – all within the workflow.

What do you dislike most about this product?

It is difficult to manage due to its high level of complexity and proprietary nature, which is exacerbated by unclear terminology and haphazard reporting tools spread throughout the platform.

What recommendations would you give to someone considering this product?

Even though I only practiced Salesforce Marketing Cloud Engagement for a short time, my general experience with this cloud system has been excellent. This program is excellent for keeping in touch with prospects and clients. It is densely packed with integration and automation. It truly is one of the best solutions for generating leads and managing CRM. Its customization and targeting (campaigns) options are my favorites. It enables me to deeply personalize each email based on the information provided by the potential lead. In addition, I can precisely target my marketing..

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cons

  • Charges for Enhancements