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Salesforce CPQ Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce CPQ

Composite Score
8.5 /10
CX Score
8.9 /10
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Category
Salesforce CPQ
8.5 /10

What is Salesforce CPQ?

CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customizations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately. Salesforce CPQ gives your sales team easy to use software, available on any device due to it’s cloud based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.

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Awards & Recognition

Salesforce CPQ won the following awards in the Configure, Price, Quote category

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Salesforce CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce CPQ.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce CPQ?

0% Negative
8% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 81

Multi Currency

86

Product and Service Configuration

84

Quote Development and Administration

84

Application Integration

83

Discounting Management

82

Reporting and Analytics

80

Visual Configuration

80

Workflow & Approvals

79

Renewal Management

78

Catalog Management

78

Rules Engine

77

Vendor Capability Ratings

Average 79

Breadth of Features

83

Business Value Created

82

Ease of Data Integration

81

Quality of Features

81

Ease of Customization

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

78

Ease of Implementation

77

Vendor Support

77

Usability and Intuitiveness

76

Availability and Quality of Training

76

Salesforce CPQ Reviews

Fabian H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Nov 2023

Complex but capable, worth the money

Likeliness to Recommend

7 /10

What differentiates Salesforce CPQ from other similar products?

Salesforce CPQ differentiates from similar products through the seamless integration with Salesforce SalesCloud and MarketingCloud.

What is your favorite aspect of this product?

CPQ is very capable and customizable. Besides that, it is rich in features so you really can do mostly everything your business needs.

What do you dislike most about this product?

Salesforce CPQ is a very capable but highly complex products.

What recommendations would you give to someone considering this product?

If you decide for CPQ, make sure you have your users trainedand took care about proper change management.

Pros

  • Reliable
  • Respectful
  • Includes Product Enhancements
  • Helps Innovate

Cons

  • Vendor's Interest First
  • Under Delivered

Narahari P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Well Managed product with best UI & Business Rules

Likeliness to Recommend

8 /10

What differentiates Salesforce CPQ from other similar products?

Easily configurable business rules

What is your favorite aspect of this product?

Easy to build Pricing rules, Prompted and guided with the flows built up

What do you dislike most about this product?

We have to learn about the process of how the objects works

What recommendations would you give to someone considering this product?

Select this product if you want o implement cpq model with minimal configuration and customization

Pros

  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Fair

Ankit M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great CPQ product for Salesforce

Likeliness to Recommend

9 /10

What differentiates Salesforce CPQ from other similar products?

The most important thing is Salesforce own this and which makes it best for Sales cloud. Highly configurable. You can set custom rules, pricing structures, discounting logic, etc.

What is your favorite aspect of this product?

Guided selling feature is the best.

What do you dislike most about this product?

Configuration could be chalenging. You must need an expert to set up.

What recommendations would you give to someone considering this product?

Yes, I will recommend to someone who is already using Salesforce Sales Cloud and looking to enhance the solution with CPQ.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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