Salesforce.com Inc

Salesforce CPQ

Composite Score

8.5 /10

CX Score

8.8 /10

62 Reviews Write a Review

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What is Salesforce CPQ?

CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customizations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately. Salesforce CPQ gives your sales team easy to use software, available on any device due to it’s cloud based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.

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Awards & Recognition

Salesforce CPQ won the following awards in the Configure, Price, Quote category

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2025 Data Quadrant Champion

Latest Award, 2025

2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

5 Top Rated Features

2024

1 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Salesforce CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce CPQ.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce CPQ?

0% Negative

9% Neutral

91% Positive

Pros

Respectful
Reliable
Acts with Integrity
Includes Product Enhancements

Feature Ratings

Average 81

Multi Currency

Product and Service Configuration

Quote Development and Administration

Application Integration

Discounting Management

Reporting and Analytics

Visual Configuration

Workflow & Approvals

Renewal Management

Catalog Management

Rules Engine

Vendor Capability Ratings

Average 79

Breadth of Features

Ease of Data Integration

Business Value Created

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Salesforce CPQ Reviews

Scott H.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

The original CPQ!

Likeliness to Recommend

10 /10

What differentiates Salesforce CPQ from other similar products?

It is hosted within Salesforce so that us a huge plus. We only need to manage 1 contract with 1 vendor, and our Salesforce admins can jump in and make some adjustments to CPQ whenever required. It's a classic platform that many admins have used before, so that's a big win-- you don't necessarily need to hire someone so specialized for a niche product.

What is your favorite aspect of this product?

You can almost do anything you need to if you're okay with lots of customizations and change management. Hyper flexible solution when it comes to product management, product rules, quote line editor, etc. If you need it built a certain way, with the skilled talent they can do it-- but it comes at a cost of over-customizing a tool.

What do you dislike most about this product?

I'd love an easier way to modify Quote documents. At the moment it is very rules-based and not very customizable. Other solutions are very flexible when it comes to 100% editing a document their system generated. Often I'm finding myself needing to edit the CPQ generated document in PDF just to accomplish a one-off customization.

What recommendations would you give to someone considering this product?

Try before you buy! Very difficult tool to maintain if you start customizing it too far. So other solutions may fit your simplistic needs better.

Pros

Helps Innovate
Performance Enhancing
Saves Time
Fair

Naga Murali Mohana Raju K.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

East to use,but a bit of complexity in Pricing

Likeliness to Recommend

9 /10

What differentiates Salesforce CPQ from other similar products?

complexity in Pricing and Product configuration.

What is your favorite aspect of this product?

Salesforce CPQ is good in

What do you dislike most about this product?

Dislike Most on Billing Management

What recommendations would you give to someone considering this product?

Need for Training videos

Pros

Generous Negotitation
Helps Innovate
Continually Improving Product
Enables Productivity

Cons

Commodity Features

Narahari P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Well Managed product with best UI & Business Rules

Likeliness to Recommend

8 /10

What differentiates Salesforce CPQ from other similar products?

Easily configurable business rules

What is your favorite aspect of this product?

Easy to build Pricing rules, Prompted and guided with the flows built up

What do you dislike most about this product?

We have to learn about the process of how the objects works

What recommendations would you give to someone considering this product?

Select this product if you want o implement cpq model with minimal configuration and customization

Pros

Performance Enhancing
Efficient Service
Effective Service
Fair

Salesforce CPQ

What is Salesforce CPQ?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Salesforce CPQ Ratings

86 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Salesforce CPQ?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Rules Engine Automatically includes products that must go together, such as shipping fees or warranties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Salesforce CPQ Reviews

Scott H.

The original CPQ!

Likeliness to Recommend

Pros

Naga Murali Mohana Raju K.

East to use,but a bit of complexity in Pricing

Likeliness to Recommend

Pros

Cons

Narahari P.

Well Managed product with best UI & Business Rules

Likeliness to Recommend

Pros

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servicePath

1
Since last award

Feature Ratings

Multi Currency

Product and Service Configuration

Quote Development and Administration

Application Integration

Discounting Management

Reporting and Analytics

Visual Configuration

Workflow & Approvals

Renewal Management

Catalog Management

Rules Engine

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Business Value Created

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training