Salesforce Flow Logo Award Winner Product Badge
Salesforce Flow Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Flow

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Salesforce Flow
8.8 /10

What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Awards & Recognition

Salesforce Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

1% Negative
1% Neutral
98% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 81

Collaboration

83

Low-Code Automation

82

In-App Automated Workflows

82

Process Workflow Designer

82

Customizable Performance Dashboards

81

Mobile Support

81

Process Simulation

80

Process Library

79

Permissions and Governance

79

External Application Data Connectors

79

Process Automation Templates

78

Vendor Capability Ratings

Average 81

Quality of Features

84

Breadth of Features

84

Business Value Created

84

Ease of Customization

82

Ease of Implementation

82

Usability and Intuitiveness

81

Ease of IT Administration

80

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Vendor Support

79

Availability and Quality of Training

77

Salesforce Flow Reviews

Ayushi s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use and helpful skill!

Likeliness to Recommend

10 /10

What differentiates Salesforce Flow from other similar products?

Implementation and low code

What is your favorite aspect of this product?

Easy to implement

What do you dislike most about this product?

As, it is a new technology it is easy to learn but while implementing you might face few challenges

What recommendations would you give to someone considering this product?

Easy to learn

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Siddharth J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Salesforce Flow: Powerful, but Needs Smarter Tools

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Salesforce Flow differs from the competition by being natively embedded in the Salesforce ecosystem, with frictionless automation throughout CRM and other Salesforce tools. Its graphical user interface and robust process builder make it simpler to develop complex flows without needing to use other tools or platforms.

What is your favorite aspect of this product?

My favorite thing about Salesforce Flow is how deeply it integrates with the Salesforce platform. It enables you to automate within Salesforce itself, simplifying processes and minimizing third-party tool reliance or custom coding.

What do you dislike most about this product?

While Salesforce Flow is amazingly powerful, I do think that the user interface can be slightly difficult for newcomers. Once you get the hang of it, however, the automation possibilities are endless, making it well worth the effort.

What recommendations would you give to someone considering this product?

If you're thinking about this product, I'd say try it out if you appreciate quality and simplicity. It's great for those that need reliability and performance. Just ensure that it meets your exact requirements before making the commitment!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rahul K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

The Power of Salesforce Flow Explained

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Salesforce Flow lets users create complex workflows without needing to know how to code. Unlike other tools that require technical skills or custom programming, Salesforce Flow makes it easy for anyone in the business to set up automated tasks, like approvals or handling data, using an easy-to-understand interface. This means people don’t need to depend on IT teams to automate processes.

What is your favorite aspect of this product?

My favorite part of Salesforce Flow is how it lets people who aren’t tech experts automate complicated tasks without needing a developer. With its simple drag-and-drop design, anyone can set up workflows for things like managing leads, approvals, or updating data, which helps speed up automation across the whole organization.

What do you dislike most about this product?

Salesforce Flow can have trouble keeping up when handling large or complicated workflows. As tasks become more complex, the platform can sometimes slow down, which affects productivity. It would be helpful if the platform could improve its performance for handling bigger, more demanding tasks.

What recommendations would you give to someone considering this product?

As you start using Salesforce Flow more, pay attention to how well it works, especially when you have bigger and more complicated workflows. I recommend checking and improving your flows regularly to make sure they keep running smoothly as your business grows. If things start slowing down, you might need to tweak your setup or get extra help to keep things on track.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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