Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
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Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

86

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 83

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

82

Product Strategy and Rate of Improvement

81

Ease of Implementation

81

Ease of IT Administration

81

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Shannon G.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

My encounter with Salesforce Sales Cloud

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The vendor offers free customer support and the program is accessible via any browser.

What is your favorite aspect of this product?

Sales optimization features available on Salesforce Sales Cloud is the best thing that I give thumbs up.

What do you dislike most about this product?

The then issues are no longer a threat since the vendor customer service eradicated all.

What recommendations would you give to someone considering this product?

Yes, I highly recommend Salesforce Sales Cloud, but with qualifications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2020

I Love Salesforce

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Kevin K.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Effective CRM Tool

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud is cheaper compared to what it offers. You get much more than you pay since it has many features, some that allow you to learn while still using it. Another feature that differentiate Salesforce Sales Cloud from similar products is flexibility to use. Once you learn how to use, it also becomes easy to customize to meet your company needs.

What is your favorite aspect of this product?

My favorite aspect of Salesforce Sales Cloud is task management. It allows me to manage all my tasks in order of their urgency. Also, the email marketing feature allow me to send emails to specific customers. Besides, mobile access has enabled different teams from different departments to share their work even when they do not have their computers, a feature that has ensured that work flows as planned.

What do you dislike most about this product?

I do not have any feature that I dislike in Salesforce Sales Cloud. All the features that I have used as well as my team have served us perfectly.

What recommendations would you give to someone considering this product?

For improved communications and workflow management in your business, try Salesforce Sales Cloud. The outcome in terms of team management, customer relation management, sales force automation and lead management are great.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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