Salesforce Sales Cloud Professional Logo
Salesforce Sales Cloud Professional Logo
Salesforce.com Inc

Salesforce Sales Cloud Professional

Composite Score
8.1 /10
CX Score
8.3 /10
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Salesforce Sales Cloud Professional
8.1 /10

What is Salesforce Sales Cloud Professional?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Professional won the following awards in the Customer Relationship Management - Midmarket category

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Salesforce Sales Cloud Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Professional?

5% Negative
6% Neutral
89% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Sales Management

89

Analytics and Reporting

86

Collaboration

86

Lead Management

86

Activity and Workflow Management

83

Marketing Management

82

Account and Contact Management

81

Customer Service Management

80

Telephony and Call Center Management

77

Quote Contract and Proposal

76

Mobile

76

Vendor Capability Ratings

Average 82

Breadth of Features

87

Ease of Data Integration

86

Business Value Created

85

Quality of Features

84

Ease of IT Administration

83

Ease of Implementation

80

Ease of Customization

80

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

79

Availability and Quality of Training

79

Vendor Support

78

Salesforce Sales Cloud Professional Reviews

Joseph R.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Powerful CRM tool that helps a lot.

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Salesforce is so adaptable that I can’t imagine a situation in which I couldn’t customize the product to meet my needs. If Salesforce does not have the functionality, there is a marketplace where anyone can design and upload their solution for others to use. Furthermore, because of Salesforce’s success and size, practically every other app/software I can think of has or is working on an integration with Salesforce. Through its extensive and user-friendly lead management system, the Salesforce Sales Cloud suite is an excellent resource for sales teams. Organizations can simply create leads, handle them efficiently.

What is your favorite aspect of this product?

Salesforce Sales Cloud offers a best-in-class collection of tools, routines, and practices that can be further modified to meet individual needs. In terms of competitiveness, it provides far more room for improvement and has a fantastic product roadmap from Salesforce that always delivers new and innovative capabilities. The user interface and experience for end users are modern and well-thought-out, allowing critical information to be easily accessible, and modification can be enhanced for unique company needs. It’s always interesting to watch where the product and platform will move next.

What do you dislike most about this product?

The platform can be overly customizable at times, requiring developers and teams to employ conventional or straightforward ways whenever possible. The rapid development of new features might be overwhelming at times, making it difficult to calm consumers’ eagerness for the next thing.

What recommendations would you give to someone considering this product?

Salesforce has revolutionized customer relationship management (CRM). Their platform is sophisticated and versatile, with a full range of tools for sales, marketing, and customer service. Businesses may use Salesforce to streamline procedures, improve customer relationships, and drive growth. It’s an excellent solution that produces results by utilizing the sales cloud. Cultivate relationships with prospects by automating the sales cycle. Its features enable users to spend less time on tedious activities and more time creating productive partnerships with clients at every level.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Marjan H.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Simple and highly adaptable CRM tool.

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

This program excels at tracking all activities, including revenue and spending generation. It easily incorporates new features and functions while maintaining performance. This tool is used by a variety of organizations, including marketing and finance, to acquire useful insights into consumer behavior and history. Every aspect, from lead creation to current changes and edits, is properly documented. We can learn more about our customer’s preferences and interests by tracking their visits.

What is your favorite aspect of this product?

Salesforce not only allows me to watch my sales funnel, but it also reminds me of follow-ups when they are due. The many reports I can generate from Salesforce utilizing various characteristics that assist me to evaluate my performance are my favorite feature. It is also incredibly adaptable to my requirements. With the SalesGPT, I now have an assistant who will assist me with follow-ups, emails, reports, and even negotiations.

What do you dislike most about this product?

Salesforce Sales Cloud Suite is a premium CRM solution, and the cost might be an issue for smaller firms or startups on a tight budget. The suit comes in a variety of editions with differing features and pricing levels, and some firms may find it prohibitively expensive when compared to alternative CRM options.

What recommendations would you give to someone considering this product?

It is useful for assigning tasks to other members rather than sending emails via Outlook. When compared to other CRM applications, integration with external tools is simple – linking and importing data about companies from D&B Hoovers. Creating sales campaign reports based on existing connections.

Pros

  • Efficient Service
  • Respectful
  • Reliable
  • Performance Enhancing

Carrie W.

  • Role: C-Level
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Steep learning, Strong Potential

Likeliness to Recommend

4 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Salesforce Sales Cloud Professional definitely has every feature you could dream of - it just requires a lot of training on how to use it proficiently.

What is your favorite aspect of this product?

Process management

What do you dislike most about this product?

The learning curve to use it and be able to use it well enough for it to actually benefit your company/organization/agency/etc...

What recommendations would you give to someone considering this product?

Really take the time to learn how to use it well!

Pros

  • Fair
  • Helps Innovate
  • Trustworthy
  • Inspires Innovation

Cons

  • Less Productive
  • Less Performance Enhancing
  • Security Frustrates

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