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Salesforce.com Inc

Salesforce Sales Cloud

Composite Score

8.8 /10

CX Score

8.9 /10

927 Reviews Write a Review

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What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Customer Relationship Management - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

8 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

9 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

9 Top Rated Capabilities

8 Top Rated Features

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

9 Top Rated Features

2022

Product Impact
Conflict Resolution

2022

Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Reliable
Enables Productivity
Acts with Integrity

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Customer Service Management

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 83

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Sales Engagement Platforms

Score 9.1

View Salesforce Sales Cloud in this category (opens in a new tab)

Conversation Intelligence

Score 9.0

View Salesforce Sales Cloud in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Salesforce Sales Cloud in this category (opens in a new tab)

Lead Management

Score 8.9

View Salesforce Sales Cloud in this category (opens in a new tab)

Salesforce Sales Cloud Reviews

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2023

Great Product but can be a monster

Likeliness to Recommend

4 /10

Pros

Effective Service
Saves Time
Respectful
Client Friendly Policies

Kunj B.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Powerful and Flexible CRM with Room for Smarter Fo

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce Sales Cloud stands out for its high customization, powerful automation tools, strong AI insights with Einstein, & a vast ecosystem of integrations, making it adaptable for businesses of all sizes.

What is your favorite aspect of this product?

I like how easily it can be customized and automated to fit different sales processes, plus the AI insights make decision-making faster and smarter.

What do you dislike most about this product?

What I dislike most about Salesforce Sales Cloud is its steep learning curve and complexity that creates significant barriers to user adoption. Despite its powerful capabilities, the platform often requires specialized knowledge or dedicated Salesforce administrators to implement effectively. The interface, while improved with Lightning, still has counterintuitive elements that frustrate even tech-savvy users. Creating custom reports or dashboards feels unnecessarily complicated, and simple tasks often require multiple clicks through nested menus. This complexity extends to the configuration process,

What recommendations would you give to someone considering this product?

Make sure to invest time in proper setup and training so you can fully leverage its customization & automation features. Also, plan your budget for add-ons & integrations, as costs can increase with advanced needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hasan A.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Great for managing sales and growing your pipeline

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

You can really shape it to fit your sales process, no matter how simple or complex it is. I also like how everything, from leads and opportunities to reports and automation, is all in one place. Plus, it has powerful AI tools like Salesforce Einstein that help you focus on the right deals and make smarter decisions.

What is your favorite aspect of this product?

What I like most about Salesforce Sales Cloud is how organized and efficient it makes the whole sales process. I can easily track every lead, deal, and customer interaction in one place. The automation features are a big time-saver too, things like follow-up reminders and email templates really help keep everything on track without extra effort.

What do you dislike most about this product?

What I dislike most about Salesforce Sales Cloud is that it can be a bit complicated to set up and customize if you’re not familiar with the system. There’s a lot you can do with it, but sometimes it feels like you need technical help just to make simple changes. Also, the cost can add up quickly, especially if you need extra features or add-ons.

What recommendations would you give to someone considering this product?

I’d recommend taking the time to clearly map out your sales process first. That way, you can set it up to really match how your team works. It’s super powerful, but it can be a bit much if you don’t have a clear plan.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Sales Cloud

What is Salesforce Sales Cloud?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Data Quadrant Champion

Salesforce Sales Cloud Ratings

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Salesforce Sales Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Engagement Platforms

Conversation Intelligence

Sales Enablement

Lead Management

Salesforce Sales Cloud Reviews

Great Product but can be a monster

Likeliness to Recommend

Pros

Kunj B.

Powerful and Flexible CRM with Room for Smarter Fo

Likeliness to Recommend

Pros

Hasan A.

Great for managing sales and growing your pipeline

Likeliness to Recommend

Pros

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Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Customer Service Management

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support