Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud

Composite Score
8.8 /10
CX Score
8.9 /10
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Salesforce Sales Cloud
8.8 /10

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

86

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 83

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

80

Salesforce Sales Cloud Reviews

David K.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Comprehensive but concise CRM

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

Simplicity, affordability, and exceptional customer service make Salesforce Sales Cloud Enterprise CRM competitive in the market. It is smartly organized and built from the ground up to be intelligent, even for non-technical users. This effective CRM solution manages sales and pipelines, provides sales automation, prioritizes and responds to support tickets, and facilitates our internal cooperation.

What is your favorite aspect of this product?

The automated functionality and artificial intelligence blended in Salesforce Sales Cloud Enterprise CRM allow us to quickly identify our customers and their behavior to determine when to send emails and watch social media channels more smartly than ever before. This smart tool combines productivity apps to bring user contacts, conversations, calendars, and collaborations together in one place, and it also pulls data from prominent social media platforms like Facebook.

What do you dislike most about this product?

When it comes to its design it can't compete with other systems that have stunning and customizable layouts and themes. Honestly, I found it intuitive but it is not modern and beautiful by look.

What recommendations would you give to someone considering this product?

Keeping customers satisfied is one of the goals of all brands because their reputation and revenue stream both directly and indirectly depend on their customers. I recommend Salesforce Sales Cloud Enterprise to all customer-centric enterprises. It is primarily recommended since it is a cost-effective solution.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Annette B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Customizable and reliable sale management platform

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

This framework is incredibly adaptable. It may be used for more than simply sales right out of the frame. It's an infrastructure that can service a variety of sectors, and it might have a service tailored to your requirements. It controls how data is organized based on cognitive linkages at different levels.

What is your favorite aspect of this product?

In concerns of CRM capabilities and reports, Salesforce CRM offers the greatest connections and reporting framework accessible. From potential to reach accounts to activity, they provide advanced reporting. Salesforce CRM is the most effective tool for identifying, nurturing, and working with prospects. It has several integrations, making it simple to use.

What do you dislike most about this product?

In the flash phase, the cache is a fantastic function. However, repeated refreshes will pose an issue while creating some elements on aura since the cache will not restore the newest code modifications. This happens quite seldom. Clearing the browser cache is a remedy.

What recommendations would you give to someone considering this product?

This fantastic program will be recommended to firms searching for the finest CRM. It boosts efficiency while also being incredibly handy to use. Any other program may be integrated with this one. You can also easily manage a busy process. It will be a program that is cost-effective.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Rebecca S.

  • Role: Consultant
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Excellent Sales Collaboration Platform.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

Marketing ability is good and very easy software to manage all the sales operations and easy campaigns monitoring.

What is your favorite aspect of this product?

Easy to get used and the features are very easy to custom and their functionalities is effective.

What do you dislike most about this product?

The technical team very responsive and even the services offered has the best quality and effective marketing solutions.

What recommendations would you give to someone considering this product?

The marketing across various channels is easy and to create the best marketing content and lead generation through the platform is excellent.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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