Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud

Composite Score
9.1 /10
CX Score
9.3 /10

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Sales Engagement Platforms category

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Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Sales Analytics

90

Pipeline Management

89

CRM Integration

89

Workflow Automation

88

Internal Sales Collaboration

87

E-Mail Integration

86

Dialer Integration

86

Call Management

85

Omnichannel Campaign Management

85

Next-Best-Action Recommendations

84

E-Mail Campaign Management

84

Vendor Capability Ratings

Average 86

Breadth of Features

89

Business Value Created

89

Ease of Customization

87

Quality of Features

87

Ease of Implementation

86

Availability and Quality of Training

86

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Data Integration

84

Vendor Support

83

Product Strategy and Rate of Improvement

82

Salesforce Sales Cloud Reviews

Abhishek P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Brilliant solution for all your needs!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

The seamlessly easy user interface and user experience make this SaaS stand out from the rest of the peers for me. I thoroughly enjoy the overall user-friendly aspect of lead display and enhancement. This is my go to tools for all the commercial needs since the very day one. I highly recommend it to everyone who is looking for a better marketing and sales SaaS product. It is a one stop shop for all the business solution management. Salesforce Cloud Enterprise stands as an indispensable asset for businesses of all sizes, providing a secure, scalable, and feature-rich CRM solution.

What is your favorite aspect of this product?

My most favourite aspect of the SF product apart from the UI/UX is the seamless integration with other softwares. This feature has made my CRM journey very smooth. You can experience the synergy as Salesforce Cloud Enterprise effortlessly weaves into your tech toolkit. It's not just compatibility; it's a personalised blend, optimising your workflows and maximising the value of your unique tech investments. Embrace a cohesive business ecosystem tailored for your success.

What do you dislike most about this product?

I don't particularly dislike any feature of SF personally but i have few recommendations. SF can really work on it's pricing for the customer at the lower end of the spectrum. I have many small business owner friends who just started their business and want to integrate their journey with SF. So the pricing for me would be the part where SF can think on and leverage the economies of scale.

What recommendations would you give to someone considering this product?

JUST GO FOR IT YOU ARE MAKING THE BEST DECISION!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Priyanka T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to use if you follow the steps/workflow.

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud from other similar products?

Customization, drag and drop feature makes it stand out from applications or frameworks

What is your favorite aspect of this product?

Drag and drop feature is my favourite. It’s effective, efficient, and reliable. Anyone who is new to salesforce can easily follow the steps and get the hang of it.

What do you dislike most about this product?

Integration, during my tenure I found it really difficult on the integration part because it sometimes used to go with the flow but other it just used to disown the flow and stop working. This part was little difficult for me get through.

What recommendations would you give to someone considering this product?

Follow the steps carefully if you do not then you will not get your results at all and won’t even understand were you went wrong while implementing the same.

Pros

  • Reliable
  • Unique Features
  • Saves Time
  • Generous Negotitation

Bhavi U.

  • Role: Operations
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

One stop solution product with awesome features...

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce is a solution for all your sales related operations- from tracking to managing performance and business reachouts. My team loves how organised the platform is to navigate with varied features that it provides.

What is your favorite aspect of this product?

It is a product with so many features, where we can run campaigns, with filters to review our performance, plan business strategy better and mainly its integration with diifferent application

What do you dislike most about this product?

Nothing, it is a bit pricy but always worth the money

What recommendations would you give to someone considering this product?

Salesforce is a product that you would not regret buying with its features, with the integration of different application the work flow is seamless within organisation and the team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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