Salesforce.com Inc

Salesforce Sales Cloud

Composite Score

9.1 /10

CX Score

9.3 /10

98 Reviews Write a Review

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What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Sales Engagement Platforms category

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2025 Data Quadrant Champion

Latest Award, 2025

9 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Helps Innovate

Feature Ratings

Average 87

Sales Analytics

Pipeline Management

CRM Integration

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Call Management

Omnichannel Campaign Management

Next-Best-Action Recommendations

E-Mail Campaign Management

Vendor Capability Ratings

Average 86

Breadth of Features

Business Value Created

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 9.0

View Salesforce Sales Cloud in this category (opens in a new tab)

Lead Management

Score 8.9

View Salesforce Sales Cloud in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Salesforce Sales Cloud in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.7

View Salesforce Sales Cloud in this category (opens in a new tab)

Salesforce Sales Cloud Reviews

Jonathan W.

Role: Consultant
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Leader for a reason, customize to your needs!

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

Overall, Salesforce Sales Cloud Enterprise stands out for its flexibility, scalability, integration capabilities, and comprehensive feature set, making it a preferred choice for businesses looking to optimize their sales processes and drive growth. The training is some of the best and easiest to follow. Users can start up from day 1 and learn the system without much of learning curve. The support community is top notch and provides a ton of help and feedback when you need a problem solved or are looking for feedback on the best way to accomplish a task.

What is your favorite aspect of this product?

Salesforce's automation capabilities empower businesses to streamline and optimize their sales processes, saving time and enhancing productivity. With Salesforce Automation, tasks such as lead routing, email notifications, and opportunity updates can be automated, reducing manual effort and increasing efficiency. Workflow rules allow for automatic triggers based on specified criteria, automating repetitive tasks and ensuring consistent follow-up. Additionally, Process Builder offers a visual interface to design complex, multi-step automation processes without coding. Integration with AI-powered tools like Einstein Automate enables intelligent

What do you dislike most about this product?

Some of the limitations around automations and experience cloud.

What recommendations would you give to someone considering this product?

Test it out, make sure it fits for you. Salesforce lets you test a developer org, go in and poke around. Make sure you understand what you are getting into. Join your local SF user group too!

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Lucia D.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

A really good CRM

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud from other similar products?

Unlike other CRMs, it doesn't just assign scores based on historical data, it predicts future interactions.

What is your favorite aspect of this product?

Salesforce is awesome in automating the contract lifecycle. It's not just about storing contracts - it actively tracks milestones and renewal dates

What do you dislike most about this product?

The initial user onboarding can be complex. This complexity caught up with us during a time-sensitive lead follow-up where some team members struggled to swiftly locate and update critical lead information

What recommendations would you give to someone considering this product?

Implement scenario-based training for Salesforce. Immersing users in real-life scenarios during training can accelerate the learning process

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

Bhanu p.

Role: Consultant
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Optimize Sales Dynamics - Salesforce Sales Cloud

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce Sales Cloud Enterprise stands out with its comprehensive suite of features, seamless scalability, and deep integration capabilities. The robust customization options, workflow automation, and extensive ecosystem on the Salesforce AppExchange contribute to its distinction in the CRM landscape, offering businesses a powerful and tailored solution for sales management.

What do you dislike most about this product?

The cost associated with the product might be a concern for smaller organizations with limited budgets.

What recommendations would you give to someone considering this product?

Explore the customization options offered by Sales Cloud to guarantee it can adapt to your specific requirements. Check the integration capabilities to ensure a seamless fit with your existing tools and systems.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Salesforce Sales Cloud

What is Salesforce Sales Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Salesforce Sales Cloud Ratings

91 Likeliness to Recommend

1 Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Salesforce Sales Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Lead Management

Sales Enablement

Customer Relationship Management - Enterprise

Salesforce Sales Cloud Reviews

Jonathan W.

Leader for a reason, customize to your needs!

Likeliness to Recommend

Pros

Lucia D.

A really good CRM

Likeliness to Recommend

Pros

Bhanu p.

Optimize Sales Dynamics - Salesforce Sales Cloud

Likeliness to Recommend

Pros

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Feature Ratings

Sales Analytics

Pipeline Management

CRM Integration

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Call Management

Omnichannel Campaign Management

Next-Best-Action Recommendations

E-Mail Campaign Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement