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Salesforce.com Inc

Salesforce Sales Cloud

Composite Score

9.1 /10

CX Score

9.3 /10

101 Reviews Write a Review

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What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Sales Engagement Platforms category

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2025 Data Quadrant Champion

Latest Award, 2025

9 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Helps Innovate

Feature Ratings

Average 87

Sales Analytics

Pipeline Management

CRM Integration

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Call Management

Omnichannel Campaign Management

Next-Best-Action Recommendations

E-Mail Campaign Management

Vendor Capability Ratings

Average 86

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 9.0

View Salesforce Sales Cloud in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Salesforce Sales Cloud in this category (opens in a new tab)

Lead Management

Score 8.9

View Salesforce Sales Cloud in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Salesforce Sales Cloud in this category (opens in a new tab)

Salesforce Sales Cloud Reviews

Brandon L.

Role: C-Level
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Pricey but great customization and insights

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce Sales Cloud Enterprise is like the definitely stands out, offering top-notch features, smart AI tools, and easy connections with tons of other apps. It's basically the ultimate wingman for businesses, making sales processes fun and personalized.

What is your favorite aspect of this product?

Intuitive interface and powerful customization options, great analytics and AI features that help with smarter and more successful sales strategies.

What do you dislike most about this product?

It can be on the pricey side, especially for smaller businesses with budget constraints. There's also a learning curve with some of the features features, which can be overwhelming at first

What recommendations would you give to someone considering this product?

Make sure to assess your business needs and budget, as it tends to be on the higher end of the pricing spectrum. Investing time in training and taking advantage of available resources can significantly enhance the user experience and unlock the full potential of the platform's powerful sales tools.

Pros

Enables Productivity
Caring
Saves Time
Respectful

Cons

Commodity Features

Zachary M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Salesforce Enterprise makes relationships happen

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud from other similar products?

The best part about Sales Cloud enterprise is the mass amount of data that we can manage. From running reports to tracking data, this is the best system for it.

What is your favorite aspect of this product?

I love creating dashboards. The initial learning can be tough, but once you get used to the features, it's a smooth process

What do you dislike most about this product?

To be honest, the text and sometimes layout of the product can get frustrating to look at since it is a lot of the same.

What recommendations would you give to someone considering this product?

Learn how to make a report and then go from there. This will be a time saver

Pros

Reliable
Unique Features
Efficient Service
Helps Innovate

Cons

Vendor Friendly Policies
Less Effective Service
Less Generous

Olga Z.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Expensive but the most powerful Sales Cloud

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

Breadth of functionality available from one vendor, well integrated

What is your favorite aspect of this product?

Flexibility of implementation and configuration to our needs

What do you dislike most about this product?

Price is high compared to other smaller vendor options

What recommendations would you give to someone considering this product?

Consider your needs this year and 3 years from now, if you think you will be growing into Salesforce, buy it now vs. migrating in the future

Pros

Performance Enhancing
Unique Features
Inspires Innovation
Client's Interest First

Salesforce Sales Cloud

What is Salesforce Sales Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Salesforce Sales Cloud Ratings

91 Likeliness to Recommend

1 Since last award

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Salesforce Sales Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Sales Enablement

Lead Management

Customer Relationship Management - Enterprise

Salesforce Sales Cloud Reviews

Brandon L.

Pricey but great customization and insights

Likeliness to Recommend

Pros

Cons

Zachary M.

Salesforce Enterprise makes relationships happen

Likeliness to Recommend

Pros

Cons

Olga Z.

Expensive but the most powerful Sales Cloud

Likeliness to Recommend

Pros

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Feature Ratings

Sales Analytics

Pipeline Management

CRM Integration

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Call Management

Omnichannel Campaign Management

Next-Best-Action Recommendations

E-Mail Campaign Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement