Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud

Composite Score
9.1 /10
CX Score
9.3 /10

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Sales Engagement Platforms category

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Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Sales Analytics

90

Pipeline Management

89

CRM Integration

89

Workflow Automation

88

Internal Sales Collaboration

87

E-Mail Integration

86

Dialer Integration

86

Call Management

85

Omnichannel Campaign Management

85

Next-Best-Action Recommendations

84

E-Mail Campaign Management

84

Vendor Capability Ratings

Average 86

Breadth of Features

89

Business Value Created

89

Ease of Customization

87

Quality of Features

87

Ease of Implementation

86

Availability and Quality of Training

86

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Data Integration

84

Vendor Support

83

Product Strategy and Rate of Improvement

82

Salesforce Sales Cloud Reviews

Ajay S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

fantastic tool for sales pipeline management

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

best thing about salesforce is the personalisation and the customisation feature that it offers to especially sales professionals like us the automation is great as it allows individuals to create complex and multi channel campaigns without any hassle. i use it almost every day to customise and raise campaigns, super convenient to use because of the ui as well.

What is your favorite aspect of this product?

love the scalability that salesforce provides, especially for companies and businesses of all sizes from 1-50 employee size to 500-1000 employee size in order to adapt and customly change marketing requirements the pipeline management for sales professionals is one of the great use cases, as it allows nurturing the prospects at all extents stages like demos schedules and dones to proposals sent and follow up features in the mail section or of the platform itself is of great help, processes like negotiating, closing deals and onboarding, salesforce helps a lot with these

What do you dislike most about this product?

as it has a lot of features might be difficult for beginners to start with, vast number of features and customisation possibilities, takes time to get well versed with the same a bit pricy, but worth it if any individual knows how to use it

What recommendations would you give to someone considering this product?

i would recommend them to first learn and understand all the functionalities before directly jumping on the implementations, there's a lot that can be achieved due to its availability of vast features. implementation would be made easy and then make a lot of sense as well.

Pros

  • Performance Enhancing
  • Efficient Service
  • Client Friendly Policies
  • Helps Innovate

Cons

  • Slower Product Innovation
  • Wastes Time
  • Charges for Enhancements

Maria K.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Exceptional experience, I love it!

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

It's hard to pinpoint a single standout feature because it's like comparing apples to oranges. However, if I had to choose, the customization options for sales processes make it a cut above the rest. The ability to tailor workflows, fields, and even automation rules.

What is your favorite aspect of this product?

The crown jewel for me has to be the dynamic forecasting in Salesforce Sales Cloud. Real-time insights into team performance and pipeline health make decision-making a breeze

What do you dislike most about this product?

Now, if I have to nitpick, I'd say the learning curve for some advanced features can be a bit steep. It's not that they're not powerful; it's just that you might need a bit more time to master them.

What recommendations would you give to someone considering this product?

Don't rush, take the time to understand your unique needs, and tailor Sales Cloud accordingly. And yes, while the learning curve might be a hurdle initially, the payoff in terms of efficiency is well worth it

Pros

  • Caring
  • Altruistic
  • Efficient Service
  • Inspires Innovation

Ajay S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Helping teams keep their sales pipeline aligned

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

love the scalability that sf provides, basically for companies and businesses of all sizes from 1-50 employee size to 500-1000 employee size in order to adapt and customly change marketing requirements keeping a track of data and personals/leads is something that makes it different from other vendors out in the market

What is your favorite aspect of this product?

best thing about salesforce is its personalisation and the customisation feature the automation is great as it allows individuals to create complex and multi channel campaigns without any hassle. i use it almost every alternative day to customise and raise campaigns, super convenient to use because of the ui as well. lead generation and qualification is made super easy, maintaining a pipeline is again made convenient due to its various stages that it allows to create, for example : (with respect to sales) contact initiated, demo scheduled/done, proposal sent, deal closed, onboarding started, these stages helps lot to manage pipeline

What do you dislike most about this product?

as it has a lot of features might be difficult for beginners to start with

What recommendations would you give to someone considering this product?

i would recommend individuals to definitely go for it if you can afford due to its legacy and the amazing ui/ux and customisation that it provides, be it in sales domain or the marketing domain or the operations domain.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Charges for Enhancements
  • Vendor's Interest First
  • Leverages Incumbent Status

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