Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud

Composite Score
9.0 /10
CX Score
9.3 /10

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Conversation Intelligence category

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Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Fair
  • Transparent

Feature Ratings

Average 87

Artificial Intelligence Engine

88

Mobile Support

87

Dashboards and Reporting

87

Call Recording

87

Call Analytics

87

Audio Transcription

86

Role-Based Access

86

Pipeline Visibility

86

Manager Annotation and Feedback

85

Application Integration

85

Conversation Coaching

84

Vendor Capability Ratings

Average 85

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

86

Business Value Created

86

Availability and Quality of Training

85

Ease of IT Administration

85

Ease of Customization

84

Ease of Implementation

84

Vendor Support

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Salesforce Sales Cloud Reviews

Jordan T.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Important to our sales process.

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud from other similar products?

Customizable and trustworthy product.

What is your favorite aspect of this product?

It is customizable and trustworthy.

What do you dislike most about this product?

Can be overly complex and difficult to implement.

What recommendations would you give to someone considering this product?

Give it a shot and see what it does for your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amisha P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Allows great deal of customization

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

Strong focus of customer expectations, customization, and integrations capabilities makes it different from similar platforms.

What is your favorite aspect of this product?

Its ability to automate routine tasks and streamline sales processes.

What do you dislike most about this product?

Steep learning curves are challenging initially.

What recommendations would you give to someone considering this product?

Product is highly and highly recommended, but evaluating the required must be done before taking subscription.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Empowering Sales through Scalability

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce Sales Cloud Enterprise stands out for its scalability and integration within the Salesforce ecosystem. It is ideal for businesses of all sizes, supporting continuous growth without performance loss. With built-in artificial intelligence like Einstein AI, it provides predictive insights and automation, helping sales teams identify opportunities and improve decision-making. Additionally, AppExchange allows the platform's functionality to be expanded through a wide range of apps. These features make Sales Cloud a flexible and robust solution compared to other CRMs.

What is your favorite aspect of this product?

My favorite aspect of Salesforce Sales Cloud Enterprise is its integration with Einstein AI. The ability to leverage artificial intelligence for predictive insights and automation truly sets the platform apart. It helps sales teams make more informed and efficient decisions by identifying opportunities and optimizing processes intelligently. This blend of advanced technology with sales management has a direct impact on productivity and sales success.

What do you dislike most about this product?

What I like least about Salesforce Sales Cloud Enterprise is its relatively high cost, especially for small and medium-sized businesses. While it offers a wide range of features, the pricing structure can be a barrier for companies with limited budgets. Additionally, the learning curve can be steep for new users due to the platform's complexity, requiring adequate training to maximize its potential.

What recommendations would you give to someone considering this product?

If you're considering purchasing Salesforce Sales Cloud Enterprise, start by assessing your sales team's specific needs and take advantage of demos or free trial periods to explore its features. Plan effective training, as the platform's complexity may require significant learning for your team to fully benefit. Evaluate the cost relative to the long-term benefits it can provide and ensure it integrates well with your existing systems. Lastly, look into available support options and engage with the Salesforce community for valuable resources and insights.

Pros

  • Enables Productivity
  • Unique Features
  • Effective Service
  • Inspires Innovation

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