


What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
98 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Helps Innovate
- Efficient Service
- Fair
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence Engine
Mobile Support
Dashboards and Reporting
Call Recording
Call Analytics
Audio Transcription
Role-Based Access
Pipeline Visibility
Manager Annotation and Feedback
Application Integration
Conversation Coaching
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Ease of Implementation
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Also Featured in...
Sales Engagement Platforms
Score 9.1
View Salesforce Sales Cloud in this category (opens in a new tab)
Sales Enablement
Score 8.9
View Salesforce Sales Cloud in this category (opens in a new tab)
Lead Management
Score 8.9
View Salesforce Sales Cloud in this category (opens in a new tab)
Customer Relationship Management - Enterprise
Score 8.8
View Salesforce Sales Cloud in this category (opens in a new tab)
Salesforce Sales Cloud Reviews

Jordan T.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Dec 2024
Important to our sales process.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Customizable and trustworthy product.
What is your favorite aspect of this product?
It is customizable and trustworthy.
What do you dislike most about this product?
Can be overly complex and difficult to implement.
What recommendations would you give to someone considering this product?
Give it a shot and see what it does for your business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Amisha P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Allows great deal of customization
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Strong focus of customer expectations, customization, and integrations capabilities makes it different from similar platforms.
What is your favorite aspect of this product?
Its ability to automate routine tasks and streamline sales processes.
What do you dislike most about this product?
Steep learning curves are challenging initially.
What recommendations would you give to someone considering this product?
Product is highly and highly recommended, but evaluating the required must be done before taking subscription.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Daniel M.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Oct 2024
Empowering Sales through Scalability
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Salesforce Sales Cloud Enterprise stands out for its scalability and integration within the Salesforce ecosystem. It is ideal for businesses of all sizes, supporting continuous growth without performance loss. With built-in artificial intelligence like Einstein AI, it provides predictive insights and automation, helping sales teams identify opportunities and improve decision-making. Additionally, AppExchange allows the platform's functionality to be expanded through a wide range of apps. These features make Sales Cloud a flexible and robust solution compared to other CRMs.
What is your favorite aspect of this product?
My favorite aspect of Salesforce Sales Cloud Enterprise is its integration with Einstein AI. The ability to leverage artificial intelligence for predictive insights and automation truly sets the platform apart. It helps sales teams make more informed and efficient decisions by identifying opportunities and optimizing processes intelligently. This blend of advanced technology with sales management has a direct impact on productivity and sales success.
What do you dislike most about this product?
What I like least about Salesforce Sales Cloud Enterprise is its relatively high cost, especially for small and medium-sized businesses. While it offers a wide range of features, the pricing structure can be a barrier for companies with limited budgets. Additionally, the learning curve can be steep for new users due to the platform's complexity, requiring adequate training to maximize its potential.
What recommendations would you give to someone considering this product?
If you're considering purchasing Salesforce Sales Cloud Enterprise, start by assessing your sales team's specific needs and take advantage of demos or free trial periods to explore its features. Plan effective training, as the platform's complexity may require significant learning for your team to fully benefit. Evaluate the cost relative to the long-term benefits it can provide and ensure it integrates well with your existing systems. Lastly, look into available support options and engage with the Salesforce community for valuable resources and insights.
Pros
- Enables Productivity
- Unique Features
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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