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Salesforce.com Inc

Salesforce Sales Cloud

Composite Score

9.0 /10

CX Score

9.3 /10

52 Reviews Write a Review

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What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Conversation Intelligence category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

11 Top Rated Features

2024

Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Efficient Service
Fair
Transparent

Feature Ratings

Average 87

Artificial Intelligence Engine

Mobile Support

Dashboards and Reporting

Call Recording

Call Analytics

Audio Transcription

Role-Based Access

Pipeline Visibility

Manager Annotation and Feedback

Application Integration

Conversation Coaching

Vendor Capability Ratings

Average 85

Quality of Features

Usability and Intuitiveness

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Ease of Implementation

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Sales Engagement Platforms

Score 9.1

View Salesforce Sales Cloud in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Salesforce Sales Cloud in this category (opens in a new tab)

Lead Management

Score 8.9

View Salesforce Sales Cloud in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Salesforce Sales Cloud in this category (opens in a new tab)

Salesforce Sales Cloud Reviews

Kennedy o.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

It is essential software not only for Sales Teams, who can have all information from the Customers and many Automation tools in place but Salesforce Sales Cloud could be fine-tuned for other teams inside a company. Different consoles and views could be created for Finance, HR, IT, Chief Officers, Managers, and Support.

What is your favorite aspect of this product?

Salesforce Sales Cloud is a very organized platform that makes it easy to see what projects are being completed and prioritize things that need immediate action.

What recommendations would you give to someone considering this product?

Customizable product that can be adapted to fit every business' requirements, though it does take some time to get setup and running.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Krista D.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

An Accountant’s Perspective

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud from other similar products?

If I need to follow up on a client’s accounting service proposal, Salesforce helps me track every interaction, from emails to meetings, in a single, unified profile.

What is your favorite aspect of this product?

I remember pulling up real-time sales data for a financial forecasting session with just a few clicks. It’s incredibly satisfying to have that level of clarity without relying on third-party analytics—everything is just right there.

What do you dislike most about this product?

I had a situation where I needed a simple sales report, but navigating through the clutter of less relevant options was more time-consuming than it needed to be.

What recommendations would you give to someone considering this product?

It’s a powerhouse tool, but only if you tweak it to fit your workflows.

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Carlos E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

You can optimize sales processes.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce Sales Cloud Enterprise is competitive because: - Sales teams achieve greater efficiency and focus on critical activities through increased productivity, automation, and analytics technologies. - Total accessibility sellers can operate from any location thanks to mobile connectivity and cloud availability. - By consolidating all customer data into a single platform, you can gain a comprehensive understanding of each customer and gain a 360° perspective of them. - Automation of complex procedures, such as approvals and routine operations, which shortens sales cycles and reduces the margin of error.

What is your favorite aspect of this product?

I enjoy Salesforce Sales Cloud Enterprise because: - You can manage all customer data, including contact details, interaction histories, through account and contact management. - Track the development of sales opportunities from identification to deal closure with the help of managing opportunities. - Lead management gathers, classifies and converts leads into sales prospects.

What do you dislike most about this product?

You won't have any problems using Salesforce Sales Cloud Enterprise; It is an incredible tool.

What recommendations would you give to someone considering this product?

I suggest Salesforce Sales Cloud Enterprise because it can be easily tailored to the unique requirements of the business, including reports and workflow.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Sales Cloud

What is Salesforce Sales Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

Salesforce Sales Cloud Ratings

92 Likeliness to Recommend

98 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Salesforce Sales Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Sales Engagement Platforms

Sales Enablement

Lead Management

Customer Relationship Management - Enterprise

Salesforce Sales Cloud Reviews

Kennedy o.

Fantastic product

Likeliness to Recommend

Pros

Krista D.

An Accountant’s Perspective

Likeliness to Recommend

Pros

Carlos E.

You can optimize sales processes.

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence Engine

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Dashboards and Reporting

Call Recording

Call Analytics

Audio Transcription

Role-Based Access

Pipeline Visibility

Manager Annotation and Feedback

Application Integration

Conversation Coaching

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Breadth of Features

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