What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Lead Management category

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Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Analytics and Reporting

87

Lead Distribution

85

Lead Generation

85

Prospect Tracking

84

Lead and Contact Categorization

84

Lead Scoring

83

Interaction Planning

82

Omni-Channel Communication Tracking

82

Data Ingestion and Interoperability

82

Mobile

78

Vendor Capability Ratings

Average 83

Breadth of Features

88

Business Value Created

87

Quality of Features

86

Availability and Quality of Training

84

Ease of Data Integration

83

Ease of Implementation

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

79

Salesforce Sales Cloud Reviews

Nikka C.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Nov 2021

Review of lead tracker

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

Tracking for leads

What is your favorite aspect of this product?

Functionality and benefits

What do you dislike most about this product?

None so far

What recommendations would you give to someone considering this product?

Demo of products

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Andrew b.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

A very powerful platform with a lot of potential

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

It's price is more reasonable compared to it's competitors. Also it has very easy user interface features that are so easy to work with compared to it's competitors.

What is your favorite aspect of this product?

I like it's user friendliness and ability to connect to thousands of devices. Also with it it's very simple to keep track of orders and send them out to our customers. Also I like it's simplicity to it it's user's.

What do you dislike most about this product?

It has really helped us to manage growth opportunity globally by our sales and account teams,so I have no dislike towards it.

What recommendations would you give to someone considering this product?

It's a very efficient workflow management platform that helps to carry out decisions related to customer's very easily,you should consider it as your first choice

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Katebah A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Amazing product that continued to innovate!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce Sales Cloud is a unique platform used by the sales team across almost all organizations. They have built the software and the platform with sales reps in mind from the ability to manage all opportunities to deals and leads. All the features align with a sales team's needs and metrics important to showcase to the executive team and shareholders revenue being generated.

What is your favorite aspect of this product?

I appreciate the ability to customize the platform and overall process per organization and the ability to have a comprehensive view of all the metrics necessary.

What do you dislike most about this product?

There can be error messages that are not very clear and requires the assistance of IT owner/manager of the platform to support which is not always feasible. Support could be improved and maybe have access to customer support provided by Salesforce.

What recommendations would you give to someone considering this product?

It is very important to ensure you are part of the implementation process to really understand what verbiage is used in lead generation, deal management, and opportunity tracking overall.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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