Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud

Composite Score
8.8 /10
CX Score
8.9 /10
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Salesforce Sales Cloud
8.8 /10

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

86

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

79

Mobile

77

Vendor Capability Ratings

Average 83

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

80

Salesforce Sales Cloud Reviews

Jimmy W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Very well structured and handy!!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

Good customer service.

What is your favorite aspect of this product?

Salesforce is top dog. Basically. Essentially for my whole deals profession I've utilized Salesforce, and any time I've seen or attempted to utilize an option CRM, I've been unamused. It has unending usefulness, interminable customization, perpetual modules, and now it's so exceptionally settled as a class lord that individuals take courses in Salesforce and commit their whole vocations to their Salesforce ability.

What do you dislike most about this product?

There's very little I detest. Little arranging things that emerged with the Lightning update perhaps. For instance, in an open door view, when you have alternate ways on the right board, it cuts everything off superfluously. On mine, the extremely upper right box on the open door view is contacts. Regardless of whether the name is Dave, it'll say "Da..." as though there wasn't space for his complete name, yet there will be a couple creeps of blank area to the right where there was totally space for his first name as well as his last name as well.

What recommendations would you give to someone considering this product?

I know it's not the least expensive choice, but rather it's the most ideal choice. As you scale your group, it'll turn out to be increasingly more hard to switch over to Salesforce, so you should do it now. Truly assuming I'm thinking about a situation at an organization and I discover that they don't have Salesforce, I (and heaps of other AEs) view it as a point deducted while looking at propositions for employment

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2022

Very well structured and handy!!!!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Jasmine C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

It brings your customers and company together

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud from other similar products?

The platform helps you integrate all your departments which includes your sales and marketing, commerce and services, financial and administration. The tool helps in lead management by capturing leads from all channels, blocking duplicated leads, campaign management, and Rule-based Scorings of generated Leads for sorting out the best lead for sales. The tools also help in Managing Customer details and Sales.

What is your favorite aspect of this product?

Departmental integration is an excellent way to keep all teams updated regarding all sales updates. Leads management also helps to stay connected to the most profitable customers. The app is scalable and can be used by any business sector including SMEs. The support team is adaptive as they know which customer or industry they are dealing with and provide them with the required support.

What do you dislike most about this product?

Time consumption costs a lot which ultimately affects the team and platform productivity. Servers are also slow or very busy which further reduces productivity. Coding is needed on various ends which makes the tool non-user-friendly. The platform should focus on their goals as the tool is expanding, they are causing a gap in developing the CRM section which is causing lagging and integrations problems. Coding is not recommended in fast business as there is no time for users to code information, everything should be available with a click.

What recommendations would you give to someone considering this product?

Enable Machine Learning sales forecasting. It helps you create, track and analyze Quotes and orders with real-time sale insight. Also helps you customize and automate sales processes.

Pros

  • Efficient Service
  • Effective Service
  • Acts with Integrity
  • Transparent

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