

In Partnership With SelectHub

What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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In Partnership With SelectHub
Salesforce Sales Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Sales Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Sales Engagement Platforms
Score 9.1
View Salesforce Sales Cloud in this category (opens in a new tab)
Conversation Intelligence
Score 9.0
View Salesforce Sales Cloud in this category (opens in a new tab)
Sales Enablement
Score 8.9
View Salesforce Sales Cloud in this category (opens in a new tab)
Lead Management
Score 8.9
View Salesforce Sales Cloud in this category (opens in a new tab)
Salesforce Sales Cloud Reviews
Jimmy W.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Very well structured and handy!!
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Good customer service.
What is your favorite aspect of this product?
Salesforce is top dog. Basically. Essentially for my whole deals profession I've utilized Salesforce, and any time I've seen or attempted to utilize an option CRM, I've been unamused. It has unending usefulness, interminable customization, perpetual modules, and now it's so exceptionally settled as a class lord that individuals take courses in Salesforce and commit their whole vocations to their Salesforce ability.
What do you dislike most about this product?
There's very little I detest. Little arranging things that emerged with the Lightning update perhaps. For instance, in an open door view, when you have alternate ways on the right board, it cuts everything off superfluously. On mine, the extremely upper right box on the open door view is contacts. Regardless of whether the name is Dave, it'll say "Da..." as though there wasn't space for his complete name, yet there will be a couple creeps of blank area to the right where there was totally space for his first name as well as his last name as well.
What recommendations would you give to someone considering this product?
I know it's not the least expensive choice, but rather it's the most ideal choice. As you scale your group, it'll turn out to be increasingly more hard to switch over to Salesforce, so you should do it now. Truly assuming I'm thinking about a situation at an organization and I discover that they don't have Salesforce, I (and heaps of other AEs) view it as a point deducted while looking at propositions for employment
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Very well structured and handy!!!!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Jasmine C.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
It brings your customers and company together
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
The platform helps you integrate all your departments which includes your sales and marketing, commerce and services, financial and administration. The tool helps in lead management by capturing leads from all channels, blocking duplicated leads, campaign management, and Rule-based Scorings of generated Leads for sorting out the best lead for sales. The tools also help in Managing Customer details and Sales.
What is your favorite aspect of this product?
Departmental integration is an excellent way to keep all teams updated regarding all sales updates. Leads management also helps to stay connected to the most profitable customers. The app is scalable and can be used by any business sector including SMEs. The support team is adaptive as they know which customer or industry they are dealing with and provide them with the required support.
What do you dislike most about this product?
Time consumption costs a lot which ultimately affects the team and platform productivity. Servers are also slow or very busy which further reduces productivity. Coding is needed on various ends which makes the tool non-user-friendly. The platform should focus on their goals as the tool is expanding, they are causing a gap in developing the CRM section which is causing lagging and integrations problems. Coding is not recommended in fast business as there is no time for users to code information, everything should be available with a click.
What recommendations would you give to someone considering this product?
Enable Machine Learning sales forecasting. It helps you create, track and analyze Quotes and orders with real-time sale insight. Also helps you customize and automate sales processes.
Pros
- Efficient Service
- Effective Service
- Acts with Integrity
- Transparent
Please tell us why you think this review should be flagged.
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