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What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
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In Partnership With SelectHub
Salesforce Sales Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Sales Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Sales Engagement Platforms
Score 9.1
View Salesforce Sales Cloud in this category (opens in a new tab)
Conversation Intelligence
Score 9.0
View Salesforce Sales Cloud in this category (opens in a new tab)
Sales Enablement
Score 8.9
View Salesforce Sales Cloud in this category (opens in a new tab)
Lead Management
Score 8.9
View Salesforce Sales Cloud in this category (opens in a new tab)
Salesforce Sales Cloud Reviews
Astra M.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Apr 2025
Salesforce provides an exceptional system/ui
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Super capable system worth the value for money, you get what you pay for.
What is your favorite aspect of this product?
Useability for no code
What do you dislike most about this product?
I don't, I love this product
What recommendations would you give to someone considering this product?
Highly consider this product especially over Acumatica
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Pablo Q.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Apr 2025
Salesforce is the Ultimate tool!
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Salesforce Sales Cloud Enterprise stands out for its deep customization, advanced automation, and powerful AI-driven insights. It’s designed to scale with complex teams, seamlessly integrates with a vast ecosystem of tools, and offers enterprise-grade security and support—making it ideal for businesses that need a flexible, high-performance CRM platform.
What is your favorite aspect of this product?
My favorite aspect of Salesforce is its ability to bring clarity and coordination across the entire sales process. With real-time data, powerful automation, and seamless collaboration tools, it empowers teams to stay aligned, act faster, and close more deals—while delivering a personalized experience to every customer.
What do you dislike most about this product?
What I dislike most about Salesforce is its complexity for new users. While it's incredibly powerful, the learning curve can be steep without proper onboarding or guidance, which can overwhelm teams and slow down adoption initially.
What recommendations would you give to someone considering this product?
If you’re considering Salesforce, my top recommendation is to start with a clear plan—know your goals, map out your processes, and invest in proper training. Salesforce can do almost anything, but without clarity and guidance, it’s easy to get lost in the options.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Heinrich O.
- Role: C-Level
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2025
Powerful CRM with great features but costly.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
-Highly Customizable & Scalable Offers extensive customization options with custom objects, workflows, automation, and integrations. Scales easily from small businesses to large enterprises without switching platforms. -AI-Powered Insights with Einstein AI Predictive lead scoring and opportunity insights help sales teams focus on high-value deals. AI-driven forecasting improves sales predictions and decision-making. - Extensive App & Integration Ecosystem Salesforce AppExchange provides thousands of third-party integrations (e.g., Slack, LinkedIn Sales Navigator, HubSpot, etc.).
What is your favorite aspect of this product?
-The Flow Builder and Process Automation tools allow businesses to streamline repetitive tasks, automate approvals, and improve sales efficiency. -Einstein AI helps sales teams prioritize leads and forecast revenue with predictive insights. -Highly customizable dashboards and reports provide real-time visibility into sales performance.
What do you dislike most about this product?
Expensive pricing – At $165 per user/month, costs can add up quickly, especially for small businesses. Steep learning curve – The platform is powerful but requires extensive training to use effectively. Customization requires expertise – While Salesforce is highly flexible, making advanced changes often requires a developer or consultant, adding to the total cost.
What recommendations would you give to someone considering this product?
1. Evaluate Your Budget & Needs Salesforce is feature-rich but expensive, so make sure you need Enterprise-level features before committing. If you're a small team with simple sales processes, a lower-tier plan (Professional) or an alternative CRM might be more cost-effective. 2. Plan for Training & Adoption Salesforce has a steep learning curve—train your team using Trailhead (free Salesforce training) or invest in formal training. Designate a Salesforce admin to manage setup, workflows, and ongoing updates. 3. Start with Essential Features & Scale Up Don't overcomplicate your setup initially—start with core CRM functionalities
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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