Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud

Composite Score
8.8 /10
CX Score
8.9 /10
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Salesforce Sales Cloud
8.8 /10

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

86

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

79

Mobile

77

Vendor Capability Ratings

Average 83

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

80

Salesforce Sales Cloud Reviews

Jason S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

An efficient approach for administration of custom

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

This architecture is quite flexible. It has the potential to be utilized for more than just marketing directly out of the box. It's a network that could also serve a range of industries, and it could indeed offer a facility that's specialized to your needs. It manages data organization based on intellectual links at various stages.

What is your favorite aspect of this product?

Salesforce Sales Cloud Enterprise has the most connectivity and reporting structure available in terms of CRM functionality and analytics. They give sophisticated reporting on anything from prospective records to activities. The most successful format for discovering, developing, and dealing with opportunities is Salesforce Sales Cloud Enterprise. It is simple to operate because it includes various integrations.

What do you dislike most about this product?

The caching is a terrific feature during the strobing stage. Frequent refreshes, on the other hand, can cause issues when constructing some components on aura because the caching would not recover the most recent code revisions. This is a rare occurrence. A solution is to clear the cached data.

What recommendations would you give to someone considering this product?

This excellent tool will be suggested to companies looking for the best CRM. It increases performance while still being extremely convenient to operate. Any other software can be used in conjunction with this though. A hectic operation can also be readily managed. This has been a cost-effective approach.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Brooke R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The best tool to manage a customer relation

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

It is less complicated to utilize than other specialist solutions. The user layout is stunning, and the features are unparalleled in the industry. The most noticeable feature of this technique is its effectiveness. It also helps you to select important circumstances so you can focus on productivity. This has been the most helpful curriculum from the perspective of constant efficacy.

What is your favorite aspect of this product?

We have never used a CRM that was more exact and efficient. We have used this Customer relationship management for over three years and are pleased with its performance. CRM is largely used in online communication activities. Salesforce Sales Cloud Enterprise is the best application for keeping track of sales and transactions in your company. This tool helps you to keep company data and important reports safe.

What do you dislike most about this product?

As one of the biggest important marketing automation systems, CRM must have the ability to instantly evaluate Pardot equates. I'd also like to witness Salesforce enhance its reloading performance whenever it pertains to styling since updating and creating a panel presently takes some time.

What recommendations would you give to someone considering this product?

When it comes to Salesforce's competitors, Microsoft Dynamics is one of them. Salesforce appears to become more efficient, and We only have server outages once maybe twice a year. Although workflow architects were the most powerful tool, we want to employ to handle numerous operations, it is now incredibly simple to carry out a company demand. I believe you will enjoy Salesforce once you start adopting it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Donna-sue C.

  • Role: Public Sector
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

All-in-one sales tool and CRM tool for marketing.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce is useful for corporations handling mass amounts of data. We simply wouldn’t be ready to do our jobs without such a strong CRM. Plus, the flexibility to adjust with outreach is quite nice. The amount of flexibility and customization reminds me of earlier generation tools that felt sort of a million building blocks stacked along and rearranged, however fashionable Salesforce puts some efficient guardrails around that experience.

What is your favorite aspect of this product?

Some of the most effective things to love about Salesforce is the ability to customize it to your feeling (Our org is on enterprise edition). The power to quickly add fields, add formulas, install apps on high of it makes it easy to use. It additionally can own inbuilt workflow and notifications which will simply go out and be simple to set up. If you would like to create your custom solutions, there’s a developer possibility with it as well. Overall, if I were to go to a brand new company and that they were using something except Salesforce, I would highly suggest a change.

What do you dislike most about this product?

Salesforce can be a little exhausting to navigate if you don’t recognize what you’re doing (especially the legacy version of the CRM). It can also take a short while to load at times, particularly once you are within the middle of navigating multiple tabs. So, you’ll have some people on groups robustly using salesforce because of existing information, however that knowledge isn’t simply transferable to others.

What recommendations would you give to someone considering this product?

This is the industry standard and I assume it does what it says it must do and what I would like it for my role. I simply want it’d modernize faster.

Pros

  • Trustworthy
  • Saves Time
  • Respectful
  • Client Friendly Policies

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