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What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Salesforce Sales Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Sales Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Sales Engagement Platforms
Score 9.1
View Salesforce Sales Cloud in this category (opens in a new tab)
Conversation Intelligence
Score 9.0
View Salesforce Sales Cloud in this category (opens in a new tab)
Sales Enablement
Score 8.9
View Salesforce Sales Cloud in this category (opens in a new tab)
Lead Management
Score 8.9
View Salesforce Sales Cloud in this category (opens in a new tab)
Salesforce Sales Cloud Reviews

Meagan J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Sales Team Management Platform.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Easy sales operations management and easy to create marketing reports which are more valuable and effective to the business productivity.
What is your favorite aspect of this product?
Features are easy to customize and starting the manipulation is quite easy and campaigns monitoring functionalities are effective.
What do you dislike most about this product?
None at all to report as a problem on this platform capabilities and the customer services provided are excellent and helpful to their customers.
What recommendations would you give to someone considering this product?
The ability to manage multiple marketing content and the easy data management and even lead management is very simple through this platform.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Jeff C.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2022
The best CRM in the market for sales.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Steps for ease of use of the platform and implementation efficiency by how the user profile is displayed. Use Salesforce CRM to solve problems related to account management, contact management, opportunities, and reports. You can use this CRM to get personalized reports.
What is your favorite aspect of this product?
Salesforce CRM provides a great overall experience. The customer experience implementation service has really benefited me and my team. This application has been very helpful in this area as customer analytics and efficiency management are fundamental to the success of the service. This software is great when it comes to managing accounts and contacts. Easily manage all accounts, contacts and the ability to create reports, the customization features that come with Salesforce CRM are also very possible.
What do you dislike most about this product?
Technical assistance might take a long time at times. During the application, an error message will appear on occasion. The Salesforce CRM license fee is quite high, and it is pricey; these are the only things I dislike about this product.
What recommendations would you give to someone considering this product?
Salesforce is the greatest, and I would strongly advocate or promote it to all of my contacts. This is a terrific platform for more passionate marketing and sales experts, as well as a fantastic product in the market, according to what I've observed and compared to others.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

David K.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2022
Comprehensive but concise CRM
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Simplicity, affordability, and exceptional customer service make Salesforce Sales Cloud Enterprise CRM competitive in the market. It is smartly organized and built from the ground up to be intelligent, even for non-technical users. This effective CRM solution manages sales and pipelines, provides sales automation, prioritizes and responds to support tickets, and facilitates our internal cooperation.
What is your favorite aspect of this product?
The automated functionality and artificial intelligence blended in Salesforce Sales Cloud Enterprise CRM allow us to quickly identify our customers and their behavior to determine when to send emails and watch social media channels more smartly than ever before. This smart tool combines productivity apps to bring user contacts, conversations, calendars, and collaborations together in one place, and it also pulls data from prominent social media platforms like Facebook.
What do you dislike most about this product?
When it comes to its design it can't compete with other systems that have stunning and customizable layouts and themes. Honestly, I found it intuitive but it is not modern and beautiful by look.
What recommendations would you give to someone considering this product?
Keeping customers satisfied is one of the goals of all brands because their reputation and revenue stream both directly and indirectly depend on their customers. I recommend Salesforce Sales Cloud Enterprise to all customer-centric enterprises. It is primarily recommended since it is a cost-effective solution.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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