Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud

Composite Score
8.8 /10
CX Score
8.9 /10
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Salesforce Sales Cloud
8.8 /10

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

86

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

79

Mobile

77

Vendor Capability Ratings

Average 83

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

80

Salesforce Sales Cloud Reviews

Eric W.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Enjoyable to master and fully employ

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce Sales Cloud Enterprise is one of the most powerful and adaptable CRM platforms available. This is excellent for handling leads at all stages of the sales process. It's really adaptable; for each of the sales where I've utilized it has created something unique and our overall sales have been increased because of this solution.

What is your favorite aspect of this product?

From the first day, I was blown away by its comprehensive capability. A variety of integration options are available to allow teams to quickly work on their favorite programs. Because of its inexpensive pricing, it is affordable to teams of all sizes. Advanced report and dashboard creation are possible with Salesforce Sales Cloud Enterprise.

What do you dislike most about this product?

While there are tools to aid with appropriate expertise, using a cloud-based product like Salesforce necessitates a strong internet connection in general. Getting resources from specific stores without access to the internet or a reliable connection can be difficult.

What recommendations would you give to someone considering this product?

For the sales teams who love to work centrally like us, Salesforce Sales Cloud Enterprise is a one-stop shop that can meet all of their needs, from individual to team requirements. I would suggest Salesforce to any firm of any size looking to expand through goal-setting and team cooperation.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Parwinder K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Best eCommerce Platform for Large Scale Businesses

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

1) Salesforce is capable of handling a large amount of products catalog. 2) Way better than WordPress. 3) Highly Secured platform.

What is your favorite aspect of this product?

I have been using Salesforce since 2019 and here is my feedback: 1) Salesforce is the most secure platform I have ever experienced. 2) Salesforce offers to use custom HTML through a (.isml)file. 3) Cartridges work very well. 4) Page designer is a super awesome feature of Salesforce. Page Designer is very easy to use even for a layman. 5) Content management through content slots is very awesome.

What do you dislike most about this product?

I have not much to say here but let's see what we can ask for improvements: 1) Page Designers should have more components to use. 2) Salesforce must have some pre-built layouts, like WordPress and Adobe Magento.

What recommendations would you give to someone considering this product?

Yes, I want to recommend Salesforce Enterprise to large-scale businesses.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Lara H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Automate our sales and increase customer relation.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

It is flawless to invoke changes for the nontechnical user because it's way easier to use. The code can easily be pulled out anytime and can be changed. It helps you building APIs which can be manipulated easily but even non-technical workers as well. It controls your content from anywhere. It helps you create and distribute your content. It is easy to distribute globally. It provides you centralized content management hub so data can be accessed easily. It provides product improvements as well. It is user-friendly and speed is really good. It provides you excellent customer service. It is great for marketing.

What is your favorite aspect of this product?

Salesforce is the best customer relation management application all of its features work well for automating our sales. Lead management features let mAs Zoho CRM is an online application so it requires a strong internet connection for work seamlessly and prices are very high, I found the price of premium version very high for our small company. Customer support service doesn't respond quickly, so these are the cons I found in this application and these issues need to be resolved for better performance.

What do you dislike most about this product?

As Salesforce CRM is an online application so it requires a strong internet connection for work seamlessly and prices are very high, I found the price of premium version very high for our company.

What recommendations would you give to someone considering this product?

It is very helpful for our sales management and customer relations management. lead management, Process automation, Campaign management, and social media integration are its features I like most and the features help me to manage customer details and their orders. The user interface is very easy I am using this application for a long time and it and its integration with other applications is a perfect for fast workflow.

Pros

  • Continually Improving Product
  • Efficient Service
  • Client Friendly Policies
  • Acts with Integrity

Cons

  • Less Performance Enhancing

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