Salesloft Customer Reviews 2025 | Sales Engagement Platforms

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Salesloft

Composite Score

8.3 /10

CX Score

8.5 /10

70 Reviews Write a Review

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What is Salesloft?

Salesloft is an AI-powered revenue orchestration platform that brings certainty to every revenue action and customer interaction. Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals.

Company Details

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Awards & Recognition

Salesloft won the following awards in the Sales Engagement Platforms category

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2025 Data Quadrant Champion

Latest Award, 2025

2 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

5 Top Rated Features

2024

2 Top Rated Capabilities

7 Top Rated Features

2023

Product Impact

2022

0 Top Rated Capabilities

3 Top Rated Features

2022

Salesloft Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesloft.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesloft?

6% Negative

2% Neutral

92% Positive

Pros

Respectful
Fair
Acts with Integrity
Client's Interest First

Feature Ratings

Average 85

E-Mail Campaign Management

CRM Integration

E-Mail Integration

Dialer Integration

Call Management

Workflow Automation

Pipeline Management

Sales Analytics

Next-Best-Action Recommendations

Omnichannel Campaign Management

Internal Sales Collaboration

Vendor Capability Ratings

Average 81

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 8.6

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Salesloft Reviews

Maggie L.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

EXCELLENT TOOL FOR SALES AND ENGAGEMENT

Likeliness to Recommend

10 /10

What differentiates Salesloft from other similar products?

Salesloft has a very personable approach, from initial conversations and understanding your needs, to training and implementation. They provide a variety of tools under one umbrella, saving time from having to jump between systems. They are regularly developing and enhancing, but it is purposeful and not just for show.

What is your favorite aspect of this product?

The data and analytics! Having visibility into the impact our efforts are having, where we might need to tweak or adjust, and overall success across multiple touches.

What do you dislike most about this product?

Nothing comes to mind.

What recommendations would you give to someone considering this product?

Involve members of your team in the initial phases so they can really see the benefits it will provide and give insight into how they might use it in their day to day roles.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brooke B.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

It's ok, a bit out dated on strategy though

Likeliness to Recommend

4 /10

What differentiates Salesloft from other similar products?

It's cheaper than others, but you get what you pay for

What is your favorite aspect of this product?

It's a bare bones engagement tool.

What do you dislike most about this product?

Unfortunately or Salesloft, I feel that they've built and continue to iterate on a product that focused no out-of-date prospecting strategies (spray and prey, email blasting, etc.). There's a lot to be desired if you've used something with higher functionality, built for the entire revenue suite and not just outbound callers.

What recommendations would you give to someone considering this product?

Do your due diligence and chat with customers before purchasing

Pros

Continually Improving Product
Enables Productivity
Unique Features
Security Protects

Cons

Inhibits Innovation
Less Reliable
Less Performance Enhancing

saajan k.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Disappointing CRM system

Likeliness to Recommend

7 /10

What differentiates Salesloft from other similar products?

It lacks features and efficiency that other CRMs have

What is your favorite aspect of this product?

It is very easy to use for beginners to CRMs

What do you dislike most about this product?

General unawareness or oversight of important features

What recommendations would you give to someone considering this product?

would not be the best CRM for enterprise level operations

Pros

Continually Improving Product
Fair
Altruistic
Helps Innovate

Cons

Less Performance Enhancing
Less Effective Service
Wastes Time

Salesloft

What is Salesloft?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Data Quadrant Champion

Salesloft Ratings

88 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Salesloft?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Salesloft Reviews

Maggie L.

EXCELLENT TOOL FOR SALES AND ENGAGEMENT

Likeliness to Recommend

Pros

Brooke B.

It's ok, a bit out dated on strategy though

Likeliness to Recommend

Pros

Cons

saajan k.

Disappointing CRM system

Likeliness to Recommend

Pros

Cons

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Feature Ratings

E-Mail Campaign Management

CRM Integration

E-Mail Integration

Dialer Integration

Call Management

Workflow Automation

Pipeline Management

Sales Analytics

Next-Best-Action Recommendations

Omnichannel Campaign Management

Internal Sales Collaboration

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization