Salesloft Customer Reviews 2025 | Conversation Intelligence

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Salesloft

Composite Score

8.6 /10

CX Score

8.8 /10

72 Reviews Write a Review

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What is Salesloft?

Salesloft is an AI-powered revenue orchestration platform that brings certainty to every revenue action and customer interaction. Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals.

Company Details

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Awards & Recognition

Salesloft won the following awards in the Conversation Intelligence category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Salesloft Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesloft.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesloft?

4% Negative

2% Neutral

94% Positive

Pros

Reliable
Fair
Performance Enhancing
Enables Productivity

Feature Ratings

Average 80

Call Recording

Application Integration

Dashboards and Reporting

Pipeline Visibility

Audio Transcription

Manager Annotation and Feedback

Call Analytics

Role-Based Access

Mobile Support

Conversation Coaching

Artificial Intelligence Engine

Vendor Capability Ratings

Average 80

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Also Featured in...

Sales Engagement Platforms

Score 8.3

View Salesloft in this category (opens in a new tab)

Salesloft Reviews

Aryan C.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to use & helped us manage daily tasks easily

Likeliness to Recommend

9 /10

What differentiates Salesloft from other similar products?

The customer service of salesloft team is really helpful, in the initial time they provided their full support in setup and demo procedure.

What is your favorite aspect of this product?

The call analytics feature came really handy for our team as majority of the work is around that only.

What do you dislike most about this product?

The pricing could have been more competetive... just that

What recommendations would you give to someone considering this product?

If your need are falling under the niche, just go for it... we are happy with the purchase so far

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

James F.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

easy to use

Likeliness to Recommend

10 /10

What differentiates Salesloft from other similar products?

this tool provides a very clear UE and rarely gives the team issues. Reliable and great value for the features it provides.

What is your favorite aspect of this product?

cadence creation and work flow capabilities

What do you dislike most about this product?

no linkedin messaging features

What recommendations would you give to someone considering this product?

it is a great tool if your sales team is large and dynamic when it comes to their style and organization of outreach.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Daniel R.

Role: Sales Marketing
Industry: Media
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2024

I think it's such a resourceful tool - saves time!

Likeliness to Recommend

10 /10

What differentiates Salesloft from other similar products?

It saves so much time and its features are very easy to use.

What is your favorite aspect of this product?

Its user interface is very simple and straight forward and you can do so many things with a click of a button.

What do you dislike most about this product?

Sometimes (very rarely) it goes down.

What recommendations would you give to someone considering this product?

I think if you are on the sales side of an org and need a great tool for outreach and for tracking performance this is it.

Pros

Reliable
Enables Productivity
Unique Features
Saves Time

Salesloft

What is Salesloft?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Salesloft Ratings

90 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Salesloft?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Sales Engagement Platforms

Salesloft Reviews

Aryan C.

Easy to use & helped us manage daily tasks easily

Likeliness to Recommend

Pros

James F.

easy to use

Likeliness to Recommend

Pros

Daniel R.

I think it's such a resourceful tool - saves time!

Likeliness to Recommend

Pros

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Feature Ratings

Call Recording

Application Integration

Dashboards and Reporting

Pipeline Visibility

Audio Transcription

Manager Annotation and Feedback

Call Analytics

Role-Based Access

Mobile Support

Conversation Coaching

Artificial Intelligence Engine

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training