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Samsara Logo Award Winner Product Badge
Samsara Inc

Samsara

Composite Score
8.9 /10
CX Score
8.9 /10
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Samsara
8.9 /10

What is Samsara?

Lower fuel costs, boost efficiency, track your equipment, and more. All on one platform.

Company Details

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Awards & Recognition

Samsara won the following awards in the Fleet Management category

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Samsara Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Samsara.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Samsara?

2% Negative
6% Neutral
92% Positive

Pros

  • Transparent
  • Reliable
  • Includes Product Enhancements
  • Helps Innovate

Feature Ratings

Average 85

GPS Tracking

91

Vehicle Management

85

Asset Management

85

Driver Management

85

Fleet Maintenance

82

Fuel Management

81

Dispatch Management

81

Cargo Management

78

Vendor Capability Ratings

Average 82

Breadth of Features

86

Usability and Intuitiveness

84

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of Data Integration

81

Vendor Support

81

Availability and Quality of Training

80

Ease of IT Administration

80

Ease of Customization

77

Product Strategy and Rate of Improvement

77

Samsara Reviews

Vickey W.

  • Role: C-Level
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

User Friendly, great customer service innovative

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

Customer serviced, help topics, and warranty

What is your favorite aspect of this product?

HOS features

What do you dislike most about this product?

AI is to stringent

What recommendations would you give to someone considering this product?

HOS features help manage compliance and camera features are incredible.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Includes Product Enhancements
  • Appreciates Incumbent Status

Larry K.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Great product with very few minor flaws.

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

Samsara provide a better service than other products we looked at.

What is your favorite aspect of this product?

Being able to monitor driver activities real time

What do you dislike most about this product?

Limited video retention and errors in gps reporting

What recommendations would you give to someone considering this product?

Focus on the positive aspects of the software and work around the minor flaws.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Christy M.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Fantastic Product, Easy to Use

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

The app driven platform. If the tablet goes down, a driver can connect their phone to the gateway and continue to have ELD service.

What is your favorite aspect of this product?

The immediate response to the system to update for drivers and operations.

What do you dislike most about this product?

I have not found anything that I do not like about the product.

What recommendations would you give to someone considering this product?

To talk to other customers and see what they are using, how they are using it, and what products worked best to hel;p make the implementation go smoothly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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