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Samsara Logo Award Winner Product Badge
Samsara Inc

Samsara

Composite Score
8.9 /10
CX Score
8.9 /10
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Category
Samsara
8.9 /10

What is Samsara?

Lower fuel costs, boost efficiency, track your equipment, and more. All on one platform.

Company Details

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Awards & Recognition

Samsara won the following awards in the Fleet Management category

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Samsara Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Samsara.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Samsara?

2% Negative
6% Neutral
92% Positive

Pros

  • Transparent
  • Reliable
  • Includes Product Enhancements
  • Helps Innovate

Feature Ratings

Average 85

GPS Tracking

91

Vehicle Management

85

Asset Management

85

Driver Management

85

Fleet Maintenance

82

Fuel Management

81

Dispatch Management

81

Cargo Management

78

Vendor Capability Ratings

Average 82

Breadth of Features

86

Usability and Intuitiveness

84

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of Data Integration

81

Vendor Support

81

Availability and Quality of Training

80

Ease of IT Administration

80

Ease of Customization

77

Product Strategy and Rate of Improvement

77

Samsara Reviews

David S.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Great product, and excellent customer support

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

The multiple solutions that Samsara can provide makes a difference.

What is your favorite aspect of this product?

Utilizing the driver safety scores and be able to configure them to fit our organization.

What do you dislike most about this product?

Some of the data is not always correct. When you compare data to other areas in the system you will find discrepancies.

What recommendations would you give to someone considering this product?

It is a great product, with excellent customer support. They continue to add new features but customization for your organization may not be a priority.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring
  • Role: Operations
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Great product for fleet. Very easy to navigate

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Phil D.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great ease of use and constant improvement

Likeliness to Recommend

9 /10

What differentiates Samsara from other similar products?

It has a great UI and is easy to learn and use, along with their consistent improvement implementation has kept us with Samsara.

What is your favorite aspect of this product?

It's ease of use.

What do you dislike most about this product?

It could improve with interfacing with more fuel vendors and also improve it's maintenance features.

What recommendations would you give to someone considering this product?

Try it out first on one unit and negotiate a buyout of your current telematics through a unique contract.

Pros

  • Continually Improving Product
  • Includes Product Enhancements
  • Helps Innovate
  • Reliable

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