Sana Commerce Customer Reviews 2025 | B2B eCommerce

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Sana Commerce

Composite Score

8.0 /10

CX Score

8.2 /10

20 Reviews Write a Review

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What is Sana Commerce?

Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers.

Company Details

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Awards & Recognition

Sana Commerce won the following awards in the B2B eCommerce category

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10 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

11 Top Rated Capabilities

11 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Contract Negotiation
Conflict Resolution

2024

Sana Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sana Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sana Commerce?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Respectful
Generous Negotitation
Friendly Negotiation

Feature Ratings

Average 87

ERP Integration

Multi-Storefront

Multi-Language Support

Content Localization

Shopping Cart Management

Catalog Management

Content Management

Order Management

Guided Selling

Payment Processing

Reporting and Analytics

Vendor Capability Ratings

Average 88

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of Customization

Sana Commerce Reviews

Agus T.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

With Sana Commerce, you can make selling safe

Likeliness to Recommend

9 /10

What differentiates Sana Commerce from other similar products?

Customers sign in securely once via SSO. Then, they enjoy a cohesive journey across sites and apps. Back-end microservices authenticate and authorize discretely, ensuring that no single resource is a single point of failure.

What is your favorite aspect of this product?

I use Sana to enforce standard access policies, such as MFA for high-risk logins, dynamic authorization, and real-time risk-based access controls. However, for customers, it is simple and seamless. Account and profile data are stored centrally, ensuring that it is always up-to-date wherever they interact with us.

What do you dislike most about this product?

Advanced features can assist with compliance with regulations such as GDPR and CCPA. Customer data governance can be utilized to identify and remove unused records. Consent preferences track user options to ensure their choices are respected. All data is encrypted with bank-grade security during transit and at rest.

What recommendations would you give to someone considering this product?

While the security measures are robust, implementing more granular policy controls at the attribute or resource level could help balance risk with a smoother user experience. Sana Commerce enables businesses to deliver personalized service securely and at scale. It is a fundamental tool for any business that aims to prioritize customers while meeting the strictest security standards.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oliver D.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Perfect in Centralizing Online Operations

Likeliness to Recommend

9 /10

What differentiates Sana Commerce from other similar products?

Effectiveness in all centralizing olk products and services information.

What is your favorite aspect of this product?

Perfect in managing online shopping as well as security in transaction.

What do you dislike most about this product?

No dark side of this application i have come across.

What recommendations would you give to someone considering this product?

I have got best partner in effective online transaction, join the leading community.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paul Y.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Globalised Business Network

Likeliness to Recommend

9 /10

What differentiates Sana Commerce from other similar products?

Availability of multiple languages.

What is your favorite aspect of this product?

Perfect products information.

What do you dislike most about this product?

I have only likes.

What recommendations would you give to someone considering this product?

For perfect online business use this tool

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sana Commerce

What is Sana Commerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

Sana Commerce Ratings

88 Likeliness to Recommend

97 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Sana Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ERP Integration Ability to integrate with Enterprise Resource Planning software

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Multi-Language Support Send or translate alerts in multiple languages.

Content Localization The solution provides support for multiple languages and currencies.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Management Includes order entry, order processing, order tracking, and parts management.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Sana Commerce Reviews

Agus T.

With Sana Commerce, you can make selling safe

Likeliness to Recommend

Pros

Oliver D.

Perfect in Centralizing Online Operations

Likeliness to Recommend

Pros

Paul Y.

Globalised Business Network

Likeliness to Recommend

Pros

Most Popular Sana Commerce Comparisons

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FastSpring

Feature Ratings

ERP Integration

Multi-Storefront

Multi-Language Support

Content Localization

Shopping Cart Management

Catalog Management

Content Management

Order Management

Guided Selling

Payment Processing

Reporting and Analytics

Vendor Capability Ratings

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of Customization