sandsiv+ Logo Award Winner Product Badge
sandsiv+ Logo Award Winner Product Badge
SandSIV Switzerland Ltd.

sandsiv+

Composite Score
8.7 /10
CX Score
8.8 /10
Category
sandsiv+
8.7 /10

What is sandsiv+?

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.

Company Details


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Awards & Recognition

sandsiv+ won the following awards in the Voice of the Customer category

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sandsiv+ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on sandsiv+.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

2
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love sandsiv+?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 90

Text Analytics

94

Multi-Channel Data Collection

92

Sentiment Analytics

92

Alerts

92

Data Visualization

90

API Framework

89

Questionnaire Design/Survey Builder

89

Dashboards, Analytics and Reporting

85

Vendor Capability Ratings

Average 89

Vendor Support

96

Ease of IT Administration

91

Product Strategy and Rate of Improvement

91

Ease of Implementation

91

Availability and Quality of Training

91

Ease of Data Integration

89

Business Value Created

89

Breadth of Features

87

Ease of Customization

85

Quality of Features

85

Usability and Intuitiveness

85

sandsiv+ Reviews

Angelica Laura P.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Fantastic!

Likeliness to Recommend

10 /10

What differentiates sandsiv+ from other similar products?

The attention and availability given from customer service, the layout and information given of respondents of surveys and the opportunity to create your own dashboards and analyse data from different angles

What is your favorite aspect of this product?

The features and how analysis can be automated

What do you dislike most about this product?

That there aren't many different ways change the form of the surveys

What recommendations would you give to someone considering this product?

Use all of the capabilities and make sure to contact cliente service if you have a doubt because they are very clear and available

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Gianmarco C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Detailed analysis in few clicks

Likeliness to Recommend

10 /10

What differentiates sandsiv+ from other similar products?

Support 24/24 and Easy way to analyse dataset

What is your favorite aspect of this product?

Topic detection

What do you dislike most about this product?

Surveys configurations

What recommendations would you give to someone considering this product?

Slow cost and high performance

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Consultant
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Fantastic product!

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

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