

In Partnership With SelectHub

What is SAP CRM?
Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.
Company Details
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SAP CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SAP CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
96 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP CRM?
Pros
- Trustworthy
- Fair
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Marketing Management
Collaboration
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Vendor Support
Quality of Features
Breadth of Features
Business Value Created
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
SAP CRM Reviews
Charlotte R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Unlocking the Power of SAP CRM.
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
It is an excellent tool for managing various aspects of customer relationship management. It offers features such as order management, customer management, invoice management, shipping management, and customer-based targeting all in one platform, which makes it very convenient to use.
What is your favorite aspect of this product?
It integrates well with other SAP solutions and third-party applications. It also offers multichannel support, which is essential in today's digital marketplace. The advanced analytics and reporting functionality is another significant advantage as it provides a centralized repository for customer data and enables improved data management and reporting capabilities.
What do you dislike most about this product?
SAP CRM can be quite challenging to implement and use, especially for those who are not experienced in high-end technology. Additionally, the program is not very user-friendly and simple tasks often require multiple steps.
What recommendations would you give to someone considering this product?
SAP CRM is an excellent application for managing customer relationships and developing a business strategy. It is especially useful for social media marketing and integrating with other software platforms to customize business processes.
Pros
- Reliable
- Trustworthy
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.

Abdulwaris G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
I like the automated lead capturing module
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
Its simple to navigate interface
What is your favorite aspect of this product?
Its automated lead capturing feature from website, social and emails
What do you dislike most about this product?
Just the licensing renewal I think
What recommendations would you give to someone considering this product?
I would say give a try and see the amazing features it's got for you
Pros
- Helps Innovate
- Efficient Service
- Client Friendly Policies
- Altruistic
Please tell us why you think this review should be flagged.

Sanjay Diyodra ©.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2023
"Comprehensive CRM solution with robust integratio
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
SAP CRM stands out for its robust integration with other SAP modules, providing a comprehensive end-to-end solution for customer relationship management.
What is your favorite aspect of this product?
As a machine learning model, I don't have personal preferences, but users often appreciate SAP CRM's scalability and customization capabilities for tailored business solutions.
What do you dislike most about this product?
I don't have personal opinions, but users sometimes express concerns about the complexity of SAP CRM's implementation and learning curve.
What recommendations would you give to someone considering this product?
Prioritize thorough training and consultation to maximize the benefits of SAP CRM's extensive features and ensure successful implementation.
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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