SAP CRM Logo Award Winner Product Badge
SAP CRM Logo Award Winner Product Badge
SAP

SAP CRM

Composite Score
8.1 /10
CX Score
8.3 /10
Get Demo

In Partnership With SelectHub

Claim Software
Category
SAP CRM
8.1 /10

What is SAP CRM?

Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

SAP CRM won the following awards in the Customer Relationship Management - Enterprise category

Filter By

SAP CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP CRM?

3% Negative
10% Neutral
87% Positive

Pros

  • Trustworthy
  • Fair
  • Reliable
  • Respectful

Feature Ratings

Average 80

Sales Management

83

Lead Management

83

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

81

Marketing Management

81

Collaboration

81

Analytics and Reporting

79

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

67

Vendor Capability Ratings

Average 80

Vendor Support

82

Quality of Features

82

Breadth of Features

81

Business Value Created

81

Ease of Implementation

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Ease of Customization

79

Usability and Intuitiveness

79

Availability and Quality of Training

77

SAP CRM Reviews

Charlotte R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Unlocking the Power of SAP CRM.

Likeliness to Recommend

9 /10

What differentiates SAP CRM from other similar products?

It is an excellent tool for managing various aspects of customer relationship management. It offers features such as order management, customer management, invoice management, shipping management, and customer-based targeting all in one platform, which makes it very convenient to use.

What is your favorite aspect of this product?

It integrates well with other SAP solutions and third-party applications. It also offers multichannel support, which is essential in today's digital marketplace. The advanced analytics and reporting functionality is another significant advantage as it provides a centralized repository for customer data and enables improved data management and reporting capabilities.

What do you dislike most about this product?

SAP CRM can be quite challenging to implement and use, especially for those who are not experienced in high-end technology. Additionally, the program is not very user-friendly and simple tasks often require multiple steps.

What recommendations would you give to someone considering this product?

SAP CRM is an excellent application for managing customer relationships and developing a business strategy. It is especially useful for social media marketing and integrating with other software platforms to customize business processes.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

Abdulwaris G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

I like the automated lead capturing module

Likeliness to Recommend

9 /10

What differentiates SAP CRM from other similar products?

Its simple to navigate interface

What is your favorite aspect of this product?

Its automated lead capturing feature from website, social and emails

What do you dislike most about this product?

Just the licensing renewal I think

What recommendations would you give to someone considering this product?

I would say give a try and see the amazing features it's got for you

Pros

  • Helps Innovate
  • Efficient Service
  • Client Friendly Policies
  • Altruistic

Sanjay Diyodra ©.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

"Comprehensive CRM solution with robust integratio

Likeliness to Recommend

8 /10

What differentiates SAP CRM from other similar products?

SAP CRM stands out for its robust integration with other SAP modules, providing a comprehensive end-to-end solution for customer relationship management.

What is your favorite aspect of this product?

As a machine learning model, I don't have personal preferences, but users often appreciate SAP CRM's scalability and customization capabilities for tailored business solutions.

What do you dislike most about this product?

I don't have personal opinions, but users sometimes express concerns about the complexity of SAP CRM's implementation and learning curve.

What recommendations would you give to someone considering this product?

Prioritize thorough training and consultation to maximize the benefits of SAP CRM's extensive features and ensure successful implementation.

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Most Popular SAP CRM Comparisons