Sauce Labs Customer Reviews 2025 | SoftwareReviews

Sauce Labs

Composite Score

7.8 /10

CX Score

7.9 /10

26 Reviews Write a Review

Claim Software

What is Sauce Labs?

Build the most comprehensive mobile app testing strategy, from development to production

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Sauce Labs won the following awards in the Mobile Application Testing category

Filter By

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Sauce Labs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sauce Labs.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sauce Labs?

5% Negative

10% Neutral

85% Positive

Pros

Respectful
Reliable
Acts with Integrity
Enables Productivity

Feature Ratings

Average 79

Automated Testing

Browser Testing

Device and OS Versions Coverage

Mobile Test Environment and Lab Management

Functional Testing

Virtual Mobile Devices

Development Use

Pipeline Integrations

Process Simulation

Cloud Device Farm (Physical and Simulator)

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 78

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Sauce Labs Reviews

Kailash B.

Role: Information Technology
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

User Interface

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

Sauce Labs stands out from other similar products in several key ways: Comprehensive Platform: Sauce Labs offers a comprehensive testing platform that supports web, mobile, and desktop applications, along with a wide range of operating systems, browsers, and devices.

What is your favorite aspect of this product?

One of my favorite aspects of Sauce Labs is its comprehensive platform that covers a wide range of testing needs. Whether it's web applications, mobile apps, or desktop software, Sauce Labs provides a scalable and efficient solution. I particularly appreciate its real device cloud, which allows for testing on actual devices, ensuring accurate results and better compatibility. The seamless integrations with CI/CD tools also make it easy to incorporate into existing development workflows, enhancing overall efficiency and collaboration within teams.

What do you dislike most about this product?

Complexity of Setup: Some users find the initial setup and configuration of Sauce Labs to be complex, especially if they are new to automated testing or cloud-based platforms. Cost: For smaller teams or individual developers, the cost of using Sauce Labs may be a concern, especially as usage scales up with more tests and concurrent executions. Learning Curve: Mastering all the features and capabilities of Sauce Labs can require a learning curve, particularly for teams transitioning from other testing tools or frameworks.

What recommendations would you give to someone considering this product?

Pros

Helps Innovate
Reliable
Acts with Integrity
Continually Improving Product

Tejas J.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use and the tech support is very very help

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

its use case and the simple design of the application is beauty.

What is your favorite aspect of this product?

the support , they are very dedicated and supportive.

What do you dislike most about this product?

Sometimes Sauce labs stop working and during this time it creates a blocker. I know this is the story of all softwares but is there any way we can reduce the downtime?

What recommendations would you give to someone considering this product?

It's simple and good starter product.

Pros

Trustworthy
Respectful
Generous Negotitation
Reliable

Cons

Less Caring
Inhibits Innovation
Slower Product Innovation

Gorav G.

Role: Information Technology
Industry: Shipping
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Competitive Product

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

I see BrowserStack is the major competitor for SauceLabs. I don't see any difference between these 2. However I think BrowserStack has bigger Community (Browser Stack Champions). little better features on Supported Devices, Better and competitive pricing model. Direct integration with Jira, Slack etc.

What is your favorite aspect of this product?

Device support, help aviable from SaceLabs technical team etc

What do you dislike most about this product?

Lack of community engagement.

What recommendations would you give to someone considering this product?

Just a suggestion: Try to create a big and engaging community for Testers, Developers, Managers etc., Run frequent sessions on the capabilities of this product.

Pros

Enables Productivity
Efficient Service
Effective Service
Caring

Sauce Labs

What is Sauce Labs?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Sauce Labs Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Sauce Labs?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automated Testing Ability to efficiently perform and execute automated tests of the software, including scripting, record and replay, codeless tests etc.

Browser Testing Test web apps on various desktop and mobile browsers, versions, and OSs.

Device and OS Versions Coverage Support for the mobile devices and OS versions you want to test on and when you need to test on them.

Mobile Test Environment and Lab Management Create, organize, and manage mobile devices, apps, and users etc. across multiple sessions concurrently.

Functional Testing Ability to efficiently perform and execute manual tests of the software, including view and control device, app install, perform gestures etc.

Virtual Mobile Devices Provides multiple testing environments (Emulator and/or Simulator) to support different operating systems, legacy versions, and support for new versions.

Development Use Supports integrated development environments (IDEs) to allow for easy development and debugging on mobile devices.

Pipeline Integrations Ability of the platform to integrate with your Continuous Integration tools to improve efficiency and throughput.

Process Simulation Ability to simulate scenarios and environments when testing your mobile apps, including taking photos, scanning QR codes, authentication, 5G vs Wi-Fi etc.

Cloud Device Farm (Physical and Simulator) Enables parallel testing of mobile devices in the public and private cloud.

Dashboards, Analytics and Reporting The ability to track and analyze test results such as historic & real-time error reporting, detailed & summary reporting, and data extraction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Sauce Labs Reviews

Kailash B.

User Interface

Likeliness to Recommend

Pros

Tejas J.

Easy to use and the tech support is very very help

Likeliness to Recommend

Pros

Cons

Gorav G.

Competitive Product

Likeliness to Recommend

Pros

Most Popular Sauce Labs Comparisons

Kobiton

Appium

Xcode

TestFlight

TestComplete

TestRail

1
Since last award

1
Since last award

Feature Ratings

Automated Testing

Browser Testing

Device and OS Versions Coverage

Mobile Test Environment and Lab Management

Functional Testing

Virtual Mobile Devices

Development Use

Pipeline Integrations

Process Simulation

Cloud Device Farm (Physical and Simulator)

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization