Sauce Labs Customer Reviews 2025 | SoftwareReviews

Sauce Labs

Composite Score

7.8 /10

CX Score

7.9 /10

26 Reviews Write a Review

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What is Sauce Labs?

Build the most comprehensive mobile app testing strategy, from development to production

Company Details

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Awards & Recognition

Sauce Labs won the following awards in the Mobile Application Testing category

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1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Sauce Labs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sauce Labs.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sauce Labs?

5% Negative

10% Neutral

85% Positive

Pros

Respectful
Reliable
Acts with Integrity
Enables Productivity

Feature Ratings

Average 79

Automated Testing

Browser Testing

Device and OS Versions Coverage

Mobile Test Environment and Lab Management

Functional Testing

Virtual Mobile Devices

Development Use

Pipeline Integrations

Process Simulation

Cloud Device Farm (Physical and Simulator)

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 78

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Sauce Labs Reviews

K Sandeep D.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Friendly Negotiation

Ramaseshan N.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

I recommend this Fantastic product to every tester

Likeliness to Recommend

10 /10

What differentiates Sauce Labs from other similar products?

A one stop solution for running a huge regression suite stably and reliably. Reliability is the most important thing when you are running automation tests and Saucelabs provides it you which makes it fantastic for me . Yes, our company logo says "We help People Get Jobs." That's an important mission for all of us. As we are using Sauce Labs. we are able to run all our 500+ regression tests so reliably almost every day or with every build and find what are the problems in code and fix them right away instead of things landing in production. Then, we figure out the problem and solve it. It has saved us 1000s of minutes of crappy code going to p

What is your favorite aspect of this product?

Running my tests reliably is important and whenever there are test failures the Video recording feature of Saucelabs is mindblowing . It makes the developer life so easy to navigate the bugs so quickly and identify solutions.We use Sauce Labs for our JobSearch platform, as well as new and emerging mobile apps and products. Using Sauce Labs lets us maintain the test architecture without needing an additional full-time role for features and maintenance. The great part about Appium integration, we can run the same tests across a dozen devices without any problems. Documentation and support are top-notch. Real Cloud and Cross-Browser enable

What do you dislike most about this product?

Sometimes connecting to servers from Remote places is a little slow and starting to open the browser takes some time but its worth the wait until I have some reliable running of my test scripts. Sauce Labs is well suited in most cases. Yes, I agree there are advantages and disadvantages of buying or subscribing to anything but with Sauce Labs I think it was a well-thought-out decision that we have never thought bad about. We have tried multiple mediums to set up and run tests. We have used Selenium Grid and also tried to have Physical machines and Virtual machines but all added to the cost but none reduced it. Sauce Labs came as a rescue.

What recommendations would you give to someone considering this product?

This is an awesome product for all testing needs , the simulators they provide are really world class and you can just believe their products and make a purchase . I can recommend Sauce Labs if we need to test if the given build is good or bad. Sauce Labs is always the preferred choice for any client in need of mobile and browser testing. Their product is feature-rich, intuitive, and their innovation stands out. Their enablement and support teams are very responsive and helpful.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Taylor C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Great when you don't have all devices to test with

Likeliness to Recommend

10 /10

What differentiates Sauce Labs from other similar products?

I would say browser stack is comparable, but I would give the nod to sauce labs. It is an easy to use product and has pretty much every browser / device / operating system to test with. It is also good with running automated tests.

What is your favorite aspect of this product?

I like how you don't have to buy physical devices and you can use their simulators.

What do you dislike most about this product?

Sometimes it is a little slow.

What recommendations would you give to someone considering this product?

I would recommend this product. It is a great product to use when you don't have physical access to all devices / browsers / operating systems.

Pros

Saves Time
Helps Innovate
Continually Improving Product
Reliable

Sauce Labs

What is Sauce Labs?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Sauce Labs Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Sauce Labs?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automated Testing Ability to efficiently perform and execute automated tests of the software, including scripting, record and replay, codeless tests etc.

Browser Testing Test web apps on various desktop and mobile browsers, versions, and OSs.

Device and OS Versions Coverage Support for the mobile devices and OS versions you want to test on and when you need to test on them.

Mobile Test Environment and Lab Management Create, organize, and manage mobile devices, apps, and users etc. across multiple sessions concurrently.

Functional Testing Ability to efficiently perform and execute manual tests of the software, including view and control device, app install, perform gestures etc.

Virtual Mobile Devices Provides multiple testing environments (Emulator and/or Simulator) to support different operating systems, legacy versions, and support for new versions.

Development Use Supports integrated development environments (IDEs) to allow for easy development and debugging on mobile devices.

Pipeline Integrations Ability of the platform to integrate with your Continuous Integration tools to improve efficiency and throughput.

Process Simulation Ability to simulate scenarios and environments when testing your mobile apps, including taking photos, scanning QR codes, authentication, 5G vs Wi-Fi etc.

Cloud Device Farm (Physical and Simulator) Enables parallel testing of mobile devices in the public and private cloud.

Dashboards, Analytics and Reporting The ability to track and analyze test results such as historic & real-time error reporting, detailed & summary reporting, and data extraction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Sauce Labs Reviews

K Sandeep D.

Likeliness to Recommend

Pros

Ramaseshan N.

I recommend this Fantastic product to every tester

Likeliness to Recommend

Pros

Taylor C.

Great when you don't have all devices to test with

Likeliness to Recommend

Pros

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Feature Ratings

Automated Testing

Browser Testing

Device and OS Versions Coverage

Mobile Test Environment and Lab Management

Functional Testing

Virtual Mobile Devices

Development Use

Pipeline Integrations

Process Simulation

Cloud Device Farm (Physical and Simulator)

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization