Send Social Media Logo
Send Social Media Logo
Send Social Media

Send Social Media

Composite Score
7.4 /10
CX Score
7.6 /10
Category
Send Social Media
7.4 /10

What is Send Social Media?

Use Send Social Media Dashboard to automate content, engage with customers, measure results and monitor their brand across 30+ social media channels at once.

Company Details


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Send Social Media Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Send Social Media.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

96 Plan to Renew

7
Since last award

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Send Social Media?

0% Negative
7% Neutral
93% Positive

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 84

Social Moderation and Workflow Management

89

Social Media Channel Integration Inbound

89

Social Media Channel Integration Outbound

86

Trend Analysis

83

Campaign Execution

83

Dashboards and Visualization

83

Social Post Archival

79

Social Response Management

79

Sentiment Analysis

78

Vendor Capability Ratings

Average 77

Ease of Implementation

83

Ease of Customization

83

Usability and Intuitiveness

79

Quality of Features

79

Ease of Data Integration

78

Product Strategy and Rate of Improvement

77

Breadth of Features

77

Business Value Created

75

Availability and Quality of Training

75

Vendor Support

74

Ease of IT Administration

71

Send Social Media Reviews

Zachary S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Awesome social media marketing tool!"

Likeliness to Recommend

9 /10

What differentiates Send Social Media from other similar products?

there are programs that are cheaper and have good customer service. Send Social Media does not offer this.

What is your favorite aspect of this product?

We've tried several posting systems over the years, but this one offers the most options in one interface. Schedule recurring articles, establish a link-frame to lead visitors back to your website when you send them to an external link, and clever learning technologies will promote your top performing pieces automatically.

What do you dislike most about this product?

It would be great if it could publish to LinkedIn groups, but I doubt any of the technologies now available can do that.

What recommendations would you give to someone considering this product?

I highly recommend the program more than anything for its ease of use and also for all the functions that the program offers.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Saves Time

rose g.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

send social media

Likeliness to Recommend

10 /10

What differentiates Send Social Media from other similar products?

easy to use

What is your favorite aspect of this product?

all of it

What do you dislike most about this product?

no issues with this product

What recommendations would you give to someone considering this product?

do your research!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rashmi T.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Good product with not so good vendor management

Likeliness to Recommend

8 /10

What differentiates Send Social Media from other similar products?

It has nice features and ease of use. It is very organized and easy to schedule tasks in send social media tool. Totally time saver!

What is your favorite aspect of this product?

Automatic report generation and setting up multiple profiles with ease of use

What do you dislike most about this product?

Their customer care service

What recommendations would you give to someone considering this product?

Its great to use for social media in great price plan!

Pros

  • Over Delivered
  • Security Protects
  • Helps Innovate
  • Continually Improving Product