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Twilio

SendGrid Email Marketing

Composite Score

8.7 /10

CX Score

8.9 /10

68 Reviews Write a Review

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In Partnership With SelectHub

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What is SendGrid Email Marketing?

Partner with the email service trusted by developers and marketers for time-savings, scalability, and delivery expertise. SendGrid is a proven cloud-based customer communication platform that successfully delivers over 45 billion emails each month for Internet and mobile-based.

Company Details

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Awards & Recognition

SendGrid Email Marketing won the following awards in the Email Marketing category

Filter By

1 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

7 Top Rated Features

2024

Conflict Resolution

2023

1 Top Rated Capabilities

11 Top Rated Features

2023

0 Top Rated Capabilities

8 Top Rated Features

2022

SendGrid Email Marketing Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SendGrid Email Marketing.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SendGrid Email Marketing?

4% Negative

4% Neutral

92% Positive

Pros

Acts with Integrity
Performance Enhancing
Efficient Service
Generous Negotitation

Feature Ratings

Average 87

Email Delivery

Auto-Responders

A/B Testing

Basic Reporting and Analytics

Mobile Optimized

Dynamic Content

Campaign Management

Surveys and Polling

Text Messaging

Segmentation

Sales Intelligence & Conversion Rates

Vendor Capability Ratings

Average 84

Business Value Created

Vendor Support

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

SendGrid Email Marketing Reviews

Paulette P.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Fantastic Product that allows me to stay connected

Likeliness to Recommend

10 /10

What differentiates SendGrid Email Marketing from other similar products?

Sendgrid is really easy to use and templates can easily be created for use more than once.

What is your favorite aspect of this product?

Campaigns that can be created are great and keep me from manually emailing prospects.

What do you dislike most about this product?

Nothing, the product is great and I've not encountered any issues.

What recommendations would you give to someone considering this product?

No recommendations at this time.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Victor Chiedo O.

Role: Sales Marketing
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2025

Reliable Email Delivery Service for Technical team

Likeliness to Recommend

10 /10

What differentiates SendGrid Email Marketing from other similar products?

The API integration is powerful, and it handles technical email challenges that other platforms struggle with.

What is your favorite aspect of this product?

The email deliverability is great, my emails actually reach people's inboxes instead of spam folders. The analytics show me exactly what's happening with each email and the API makes it easy to integrate with our website and apps.

What do you dislike most about this product?

The interface feels more technical than user-friendly, so it's not great for marketing teams who want simple design tools.

What recommendations would you give to someone considering this product?

It's perfect for businesses with technical teams who value deliverability over fancy design features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sonali A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Fantastic Email Marketing Product!

Likeliness to Recommend

10 /10

What differentiates SendGrid Email Marketing from other similar products?

It gives modern dashboard i.e very easy to navigate, we can create, track and send email campaigns very quickly. It has inbuilt automation tools that helps in workflow and triggering the events. Customer support is really good & offers 24/7. It gives two factor authentication that saves us from illegal access.

What is your favorite aspect of this product?

Drag & drop features saves time in creating professional emails, It handle large volumes of email very efficiently without any latency. It gives the API i.e very easy to integrate with our custom application also seamlessly integrated with third party tools like Salesforce.

What do you dislike most about this product?

Nothing as such issue but in free plan it provides limited features.

What recommendations would you give to someone considering this product?

Always suggest to every marketing department, it is fabulous product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

SendGrid Email Marketing

What is SendGrid Email Marketing?

Company Details

Book a Free Demo Today!

Awards & Recognition

SendGrid Email Marketing Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love SendGrid Email Marketing?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Surveys and Polling Ability to survey customers and gather feedback.

Text Messaging The capability to send messages by SMS in addition to email.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

SendGrid Email Marketing Reviews

Paulette P.

Fantastic Product that allows me to stay connected

Likeliness to Recommend

Pros

Victor Chiedo O.

Reliable Email Delivery Service for Technical team

Likeliness to Recommend

Pros

Sonali A.

Fantastic Email Marketing Product!

Likeliness to Recommend

Pros

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Feature Ratings

Email Delivery

Auto-Responders

A/B Testing

Basic Reporting and Analytics

Mobile Optimized

Dynamic Content

Campaign Management

Surveys and Polling

Text Messaging

Segmentation

Sales Intelligence & Conversion Rates

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness