Sender Inc

Sendoso

Composite Score

8.3 /10

CX Score

8.8 /10

30 Reviews Write a Review

Claim Software

What is Sendoso?

Connect and drive revenue with personalized gifts, branded swag, eGifts, virtual experiences & more. Sendoso helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers.

Company Details

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Sendoso Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sendoso.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sendoso?

0% Negative

3% Neutral

97% Positive

Pros

Enables Productivity
Trustworthy
Effective Service
Saves Time

Feature Ratings

Average 83

Gift Fulfillment and Delivery

Personal Messaging

Role-Based Access

Notifications/Alerts/Updates

Gift Acceptance/Exchange/Donation

Milestones/Calendar Tracking

Marketplace/Rewards Catalogue

Advanced Integrations

Post-Gift Actions

Required Actions

Gift Tracking

Vendor Capability Ratings

Average 83

Business Value Created

Vendor Support

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Sendoso Reviews

Roshni M.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

A great way to cultivate customer loyalty

Likeliness to Recommend

8 /10

What differentiates Sendoso from other similar products?

Without having to rely on a complete strategic marketing play for each account, expanding account-based marketing touches as a pipeline generation tactic with the broader sales team has been crucial for ensuring that direct mail is utilized effectively across regional sales organizations.

What is your favorite aspect of this product?

Being able to work with Salesforce and customize specific campaigns. This feature has been a significant factor in the implementation of regional field marketing campaigns. I love being able to upload a spreadsheet and send multiple gifts or gift cards to attendees after an event. Amazing way to save time!

What do you dislike most about this product?

It is difficult to know where something is in the shipping process in real-time, and shipping can take a long time. This is getting better as a result of their numerous improvements, and I anticipate that they will continue.

What recommendations would you give to someone considering this product?

Options, including inventory options, robust direct marketplace options, and e-gift options.Very simple to enable and quickly operational. My sales team's sends can be easily managed with Sendoso. The CSM is quick to respond and readily available when managing a marketing campaign!

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Janey M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great for ABM!

Likeliness to Recommend

9 /10

What differentiates Sendoso from other similar products?

They make it super easy to have a personal touch with direct mail or gift cards

What is your favorite aspect of this product?

Love being able to send coffee vouchers!

What do you dislike most about this product?

Tracking updates aren’t the best

What recommendations would you give to someone considering this product?

Make sure you track ROI so you can tie the direct mail influence to opportunities

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Jen S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great tool for delighting advocates. but clunky UI

Likeliness to Recommend

8 /10

What differentiates Sendoso from other similar products?

They have a huge fulfillment network and partnerships with lots of gifting companies.

What is your favorite aspect of this product?

It's fairly easy to use once you figure it all out.

What do you dislike most about this product?

I do feel like the cost to package and send gifts is pretty expensive, but we pay for convenience of not having a warehouse or needing to go to the delivery offices ourselves. The UI feels very old still and hasn't changed much since I first used the tool in 2017.

What recommendations would you give to someone considering this product?

It works really well for Enterprise companies if you're using it beyond just fulfilling advocate gifts - AMB campaigns, mailers, holiday gifts, etc. but not sure if it's worth it for a smaller organization.

Pros

Saves Time
Trustworthy
Caring
Respectful

Cons

Slower Product Innovation
Charges for Enhancements

Sendoso

What is Sendoso?

Company Details

Need Assistance?

Sendoso Ratings

92 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Sendoso?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Gift Fulfillment and Delivery The ability to send digital and/or physical gifts to clients and staff, including gift cards, prepaid credit cards, clothing, electronics, and experiences.

Personal Messaging Templates for emails and handwritten correspondence can be sent along with a gift to further develop interpersonal relationships with staff and clients.

Role-Based Access Spending levels and budgets can be set at an individual/team level, with the ability to also assign individuals/teams with specific gift options.

Notifications/Alerts/Updates Real-time notifications are sent when gifts are sent, viewed, and received/accepted.

Gift Acceptance/Exchange/Donation Clients and staff may either accept gifts, exchange gifts with a different option of equal or lesser value, or donate the value of their gift to charity.

Milestones/Calendar Tracking Important dates and milestones for staff and clients are managed in an internal calendar, ensuring opportunities to reward employees/customers are not missed.

Marketplace/Rewards Catalogue Platform offers an integrated storefront, providing users with the ability to search for relevant gifts directly within the software.

Advanced Integrations Provides vast integration capabilities and possesses an ability to connect with existing business architecture, including CRMs and marketing automation tools.

Post-Gift Actions Direct clients and staff to surveys or specific web pages after gifts are accepted.

Required Actions To accept gifts, employees must meet certain targets or specific qualifications whilst clients must perform certain actions such as book a meeting.

Gift Tracking Software tracks gifts throughout their delivery.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Sendoso Reviews

Roshni M.

A great way to cultivate customer loyalty

Likeliness to Recommend

Pros

Janey M.

Great for ABM!

Likeliness to Recommend

Pros

Jen S.

Great tool for delighting advocates. but clunky UI

Likeliness to Recommend

Pros

Cons

Feature Ratings

Gift Fulfillment and Delivery

Personal Messaging

Role-Based Access

Notifications/Alerts/Updates

Gift Acceptance/Exchange/Donation

Milestones/Calendar Tracking

Marketplace/Rewards Catalogue

Advanced Integrations

Post-Gift Actions

Required Actions

Gift Tracking

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features