Sender Inc

Sendoso

Composite Score

8.3 /10

CX Score

8.8 /10

30 Reviews Write a Review

Claim Software

What is Sendoso?

Connect and drive revenue with personalized gifts, branded swag, eGifts, virtual experiences & more. Sendoso helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers.

Company Details

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Sendoso Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sendoso.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sendoso?

0% Negative

3% Neutral

97% Positive

Pros

Enables Productivity
Trustworthy
Effective Service
Saves Time

Feature Ratings

Average 83

Gift Fulfillment and Delivery

Personal Messaging

Role-Based Access

Notifications/Alerts/Updates

Gift Acceptance/Exchange/Donation

Milestones/Calendar Tracking

Marketplace/Rewards Catalogue

Advanced Integrations

Post-Gift Actions

Required Actions

Gift Tracking

Vendor Capability Ratings

Average 83

Business Value Created

Vendor Support

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Sendoso Reviews

Lin H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great channel for Sales and Marketing teams.

Likeliness to Recommend

9 /10

What differentiates Sendoso from other similar products?

Sendoso helps me open doors and start conversations with the right business people who fit my company's product needs. Being able to easily offer and send gifts helps us fill our pipeline and retain our existing customers. It facilitates the management of the sales team and their shipments. When managing a marketing campaign, the CSM is available and quick to help.

What is your favorite aspect of this product?

Allow potential consumers to select the type of eGift they want (ie Amazon, Target, DoorDash, etc.). Option to have our own inventory for custom and branded items. Increases retention rate. Live tracking updates. Notifications when packages are shipped and delivered. We don't have to do expense reports on our sales team.

What do you dislike most about this product?

There is a bit of a learning curve. Update consistency could be better.

What recommendations would you give to someone considering this product?

Sendoso makes gift giving easy and in today's climate, a little goes a long way. From a marketer's perspective, you want giveaways for leads and customers to be easy and trackable. Sendoso fills that need and your team has been great to partner with for ideas and support so far.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lauren B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Direct Mail A Huge Help for Sales

Likeliness to Recommend

8 /10

What differentiates Sendoso from other similar products?

Integration capabilities/full funnel automated sends

What is your favorite aspect of this product?

Sending custom gifts from Amazon that are highly aligned with what will delight our prospects and customers and be appropriate for the occasion(s)

What do you dislike most about this product?

Lack of visibility into customer experience of receiving gift (appearance of landing pages/boxes)

What recommendations would you give to someone considering this product?

Create a system for making sure budget is fully utilized every month for each person with a license and consider sending gifts during not only introductory but also late stages of the sales cycle

Pros

Reliable
Performance Enhancing
Enables Productivity
Inspires Innovation

Haley A.

Role: Sales Marketing
Industry: Shipping
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Great product for our sales team.

Likeliness to Recommend

10 /10

What differentiates Sendoso from other similar products?

I haven't had experience with similar products.

What is your favorite aspect of this product?

Keeps our prospects engaged and helps to move the sales cycle forward.

What do you dislike most about this product?

The UI. I'm looking forward to all users being able to send touches without admin having to create the individual touch.

What recommendations would you give to someone considering this product?

Figure out how to keep it top-of-mind with the team. It's easy to forget about in the busy day to day, but it's a game changer when actually used.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sendoso

What is Sendoso?

Company Details

Need Assistance?

Sendoso Ratings

92 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Sendoso?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Gift Fulfillment and Delivery The ability to send digital and/or physical gifts to clients and staff, including gift cards, prepaid credit cards, clothing, electronics, and experiences.

Personal Messaging Templates for emails and handwritten correspondence can be sent along with a gift to further develop interpersonal relationships with staff and clients.

Role-Based Access Spending levels and budgets can be set at an individual/team level, with the ability to also assign individuals/teams with specific gift options.

Notifications/Alerts/Updates Real-time notifications are sent when gifts are sent, viewed, and received/accepted.

Gift Acceptance/Exchange/Donation Clients and staff may either accept gifts, exchange gifts with a different option of equal or lesser value, or donate the value of their gift to charity.

Milestones/Calendar Tracking Important dates and milestones for staff and clients are managed in an internal calendar, ensuring opportunities to reward employees/customers are not missed.

Marketplace/Rewards Catalogue Platform offers an integrated storefront, providing users with the ability to search for relevant gifts directly within the software.

Advanced Integrations Provides vast integration capabilities and possesses an ability to connect with existing business architecture, including CRMs and marketing automation tools.

Post-Gift Actions Direct clients and staff to surveys or specific web pages after gifts are accepted.

Required Actions To accept gifts, employees must meet certain targets or specific qualifications whilst clients must perform certain actions such as book a meeting.

Gift Tracking Software tracks gifts throughout their delivery.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Sendoso Reviews

Lin H.

Great channel for Sales and Marketing teams.

Likeliness to Recommend

Pros

Lauren B.

Direct Mail A Huge Help for Sales

Likeliness to Recommend

Pros

Haley A.

Great product for our sales team.

Likeliness to Recommend

Pros

Feature Ratings

Gift Fulfillment and Delivery

Personal Messaging

Role-Based Access

Notifications/Alerts/Updates

Gift Acceptance/Exchange/Donation

Milestones/Calendar Tracking

Marketplace/Rewards Catalogue

Advanced Integrations

Post-Gift Actions

Required Actions

Gift Tracking

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features