ServiceNow

ServiceNow APM

Composite Score

7.7 /10

CX Score

8.0 /10

16 Reviews Write a Review

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What is ServiceNow APM?

APM uses CMDB, discovery process, software asset management, and cost modeling to deliver a complete picture of the application portfolio.

Company Details

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ServiceNow APM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow APM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow APM?

3% Negative

3% Neutral

94% Positive

Pros

Friendly Negotiation
Respectful
Client Friendly Policies
Over Delivered

Feature Ratings

Average 86

ALM Integration

Analytics and Reporting

Technical Health Assessment

Planning and Scheduling

Business Value Analysis

Inventory Control

Functional Overlap Assessment

Application Rationalization

Total Cost of Ownership Analysis

Automated Survey Distribution

Risk Analysis

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Breadth of Features

Vendor Support

Usability and Intuitiveness

ServiceNow APM Reviews

Jeemish M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

The best tool right now and market leader.

Likeliness to Recommend

8 /10

What differentiates ServiceNow APM from other similar products?

Better ITIL compliant features with full blown incident, problem and change management.

What is your favorite aspect of this product?

Rich features with persona based reports and dashboards

What do you dislike most about this product?

Being a SaaS tool, it can lead to Performance issues if integrations not design with full knowledge

What recommendations would you give to someone considering this product?

Improve report and dashboards gadgets.

Pros

Continually Improving Product
Trustworthy
Unique Features
Efficient Service

Vijay S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates ServiceNow APM from other similar products?

Unlike standalone APM tools, ServiceNow APM is natively integrated with other ServiceNow modules like IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). This provides a holistic view of the application landscape, linking applications to business services, incidents, and changes.

What is your favorite aspect of this product?

One of the standout aspects of ServiceNow APM is its deep integration with the ServiceNow ecosystem. Unlike standalone APM tools, it seamlessly connects with IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and CMDB.

What do you dislike most about this product?

Steep Learning Curve: Due to its vast features and integrations, new users may find it overwhelming without proper training. Configuration Challenges: Customizing dashboards, reports, and workflows can be time-consuming for non-experts.

What recommendations would you give to someone considering this product?

Align with Business Goals – Ensure APM fits your organization’s strategy (cost optimization, risk reduction, modernization, etc.). If you’re already using ServiceNow ITSM or ITOM, APM will integrate well. Otherwise, check if it aligns with your current tech stack.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Ariki L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

ServiceNow is offering great services overall

Likeliness to Recommend

10 /10

What differentiates ServiceNow APM from other similar products?

ServiceNow Application Portfolio Management (APM) delivers a comprehensive picture of your application portfolio using the CMDB, discovery procedures, and cost modeling. This was the only solution on the market that covered the entire product lifetime, from demand to delivery, in comparison to other options.

What is your favorite aspect of this product?

A digital platform for the Insurance Digital Marketplace based on the principle of opening main Audience Services up to plug-and-play and mix-and-match services bolstering value to clients and end-users through multi-channel technology solutions has been built using ServiceNow API gateway capabilities to link with Cloud platforms like AWS & Azure.

What do you dislike most about this product?

I don't like how the ticketing side has so many drop-down menu boxes. Additionally, Service Now doesn't integrate well with some of our office software programs. We do our best to get around that, but it would be nice to provide more capabilities that enable development-based customization.

What recommendations would you give to someone considering this product?

The first authentic platform for enterprise service management is called Servicenow. The platform and other products can be seamlessly linked. This is a highly strong tool that serves a variety of purposes. In addition, the platform lets us assign subtasks including surveys, regular chores, and chain tasks.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ServiceNow APM

What is ServiceNow APM?

Company Details

Need Assistance?

ServiceNow APM Ratings

86 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love ServiceNow APM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting & easy data extraction for data analysis.

Technical Health Assessment "Provides the ability to capture, assess and score the technical health of an application to influence strategic decision making.

Planning and Scheduling Provides the ability to produce roadmaps or project timelines including: WBS, milestones, CPM, tasks and resource assignments

Business Value Analysis Provides the ability to capture, assess and score the organizational value of an application to influence strategic decision making.

Inventory Control Provides the ability to create inventories with a selection or customizable data fields to capture a variety of application attributes.

Functional Overlap Assessment Provides the ability compare similar functionality between applications across the portfolio to influence strategic decision making.

Application Rationalization Produces recommendations of strategic directions or changes for applications based on data inputs, including; value, cost, risk, technical and business fit.

Total Cost of Ownership Analysis Provides the ability to capture, assess and score the total cost of ownership of an application to influence strategic decision making.

Automated Survey Distribution Surveys are automatically sent to a candidate’s references based on ATS data or contact information from a resume.

Risk Analysis Provides the ability to capture, assess and score the risk (security, business continuity, etc.) of an application to influence strategic decision making

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

ServiceNow APM Reviews

Jeemish M.

The best tool right now and market leader.

Likeliness to Recommend

Pros

Vijay S.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Ariki L.

ServiceNow is offering great services overall

Likeliness to Recommend

Pros

Feature Ratings

ALM Integration

Analytics and Reporting

Technical Health Assessment

Planning and Scheduling

Business Value Analysis

Inventory Control

Functional Overlap Assessment

Application Rationalization

Total Cost of Ownership Analysis

Automated Survey Distribution

Risk Analysis

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Breadth of Features

Vendor Support

Usability and Intuitiveness