ServiceNow Asset Management Logo
ServiceNow Asset Management Logo
ServiceNow

ServiceNow Asset Management

Composite Score
7.9 /10
CX Score
8.1 /10
Category
ServiceNow Asset Management
7.9 /10

What is ServiceNow Asset Management?

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Company Details


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Awards & Recognition

ServiceNow Asset Management won the following awards in the IT Asset Management - Enterprise category

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ServiceNow Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Asset Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Asset Management?

1% Negative
6% Neutral
93% Positive

Pros

  • Security Protects
  • Reliable
  • Caring
  • Enables Productivity

Feature Ratings

Average 78

End to End Lifecycle Management

84

Analytics and Reporting

82

Software Recognition Library

78

Data Center Analytics

78

Advanced License Management

78

Cloud License Management

77

Data Import Export and Aggregation

76

Decentralized Management

76

Software Usage Metering

75

Integrated Discovery

74

Financial Analysis

73

Vendor Capability Ratings

Average 82

Ease of Data Integration

85

Usability and Intuitiveness

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

82

Quality of Features

81

Breadth of Features

81

Ease of Customization

80

Vendor Support

80

Ease of Implementation

80

Business Value Created

79

ServiceNow Asset Management Reviews

Jitendra L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

"Awesome application"

Likeliness to Recommend

10 /10

What differentiates ServiceNow Asset Management from other similar products?

ServiceNow Asset Management stands out for its integrated approach, offering a comprehensive solution that combines IT asset management with other IT service management processes. It provides a single platform for managing assets, workflows, and service requests, fostering efficiency and collaboration across various departments. Additionally, ServiceNow emphasizes automation, enabling organizations to streamline processes and enhance overall productivity.

What is your favorite aspect of this product?

ServiceNow Asset Management is its ability to integrate seamlessly with other IT service management processes, promoting a holistic approach to managing assets within an organization. This integration enhances collaboration and efficiency across different functional areas.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

When considering ServiceNow Asset Management, it's crucial to: Assess Integration Needs: Scalability User Training Customization Automation Potential Vendor Support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jitendra L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

"Easy to use"

Likeliness to Recommend

10 /10

What differentiates ServiceNow Asset Management from other similar products?

ServiceNow Asset Management stands out from other similar products in several ways: Unified Platform Automation and Orchestration CMDB Integration Advanced Reporting and Analytics User-Friendly Interface

What is your favorite aspect of this product?

appreciate ServiceNow Asset Management for its unified platform, automation capabilities, and seamless integration with other IT Service Management modules. These aspects contribute to efficient asset management and overall IT operations.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

When considering ServiceNow Asset Management, here are some recommendations: Define Your Requirements Understand Integration Needs Evaluate Automation Capabilities Consider Scalability Pilot or Proof of Concept

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2023

Empowering IT Efficiency and Beyond!

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing