ServiceNow

ServiceNow Cloud Accelerate

Composite Score

8.2 /10

CX Score

8.4 /10

35 Reviews Write a Review

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What is ServiceNow Cloud Accelerate?

Speed cloud adoption with workflows that automate everyday cloud service delivery and continuous governance.

Company Details

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Awards & Recognition

ServiceNow Cloud Accelerate won the following awards in the Cloud Management category

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8 Top Rated Capabilities

3 Top Rated Features

2024

8 Top Rated Capabilities

4 Top Rated Features

2023

ServiceNow Cloud Accelerate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Cloud Accelerate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Cloud Accelerate?

0% Negative

4% Neutral

96% Positive

Pros

Fair
Altruistic
Acts with Integrity
Security Protects

Feature Ratings

Average 86

Automatic Resource Scaling Elasticity

Cloud Integration

Cloud Analytics and Reporting

Cloud SLA Management Governance

Capacity Management

Cloud Migration

Application Release Automation

Self Service Cloud Services

Configuration Validation

Orchestration and Workflow Management

Performance Monitoring Management

Vendor Capability Ratings

Average 84

Vendor Support

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

ServiceNow Cloud Accelerate Reviews

Rafael M.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

Automation; it helps avoid pulling out results from scanners in excel sheets and then send them to remediation owners. The platform lets you automate these manual processes by sending the results from scanner right into the ServiceNow platform.

What is your favorite aspect of this product?

A good product to get the vulnerabilities and incidents in front of the right people at the right time in the shortest time possible. The automation of manual processes massively helps fast track the remediation of incidents.

What do you dislike most about this product?

Nothing to complain about so far. it meets all the expectations.

What recommendations would you give to someone considering this product?

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

PETER O.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

A great Software to work with

Likeliness to Recommend

9 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

ServiceNow Cloud Accelerate is fast and reliable

What is your favorite aspect of this product?

The Cloud Security is highly secured

What do you dislike most about this product?

None that i may think of now

What recommendations would you give to someone considering this product?

Service Now saves time in deployment

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Srikar M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Great Product

Likeliness to Recommend

8 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

ServiceNow's Cloud Management integrates seamlessly with its broader IT Service Management suite.

What is your favorite aspect of this product?

Centralized Management: ServiceNow Cloud Management provides a centralized platform to manage various cloud services, resources, and environments, regardless of the cloud

What do you dislike most about this product?

Nothing i can say bad about this product for now

What recommendations would you give to someone considering this product?

Cloud environments can be complex, and setting up effective management workflows may require initial effort in configuring.

Pros

Helps Innovate
Reliable
Performance Enhancing
Effective Service

ServiceNow Cloud Accelerate

What is ServiceNow Cloud Accelerate?

Company Details

Need Assistance?

Awards & Recognition

ServiceNow Cloud Accelerate Ratings

88 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ServiceNow Cloud Accelerate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Cloud Migration Migration of applications and workloads to cloud.

Application Release Automation Continuously manage the release and maintenance of applications.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

ServiceNow Cloud Accelerate Reviews

Rafael M.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

PETER O.

A great Software to work with

Likeliness to Recommend

Pros

Srikar M.

Great Product

Likeliness to Recommend

Pros

Most Popular ServiceNow Cloud Accelerate Comparisons

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Oracle Hybrid Cloud

Amazon Kinesis

Vmware Cloud Foundation Operations

1
Since last award

Feature Ratings

Automatic Resource Scaling Elasticity

Cloud Integration

Cloud Analytics and Reporting

Cloud SLA Management Governance

Capacity Management

Cloud Migration

Application Release Automation

Self Service Cloud Services

Configuration Validation

Orchestration and Workflow Management

Performance Monitoring Management

Vendor Capability Ratings

Vendor Support

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training