ServiceNow

ServiceNow Cloud Accelerate

Composite Score

8.3 /10

CX Score

8.6 /10

38 Reviews Write a Review

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What is ServiceNow Cloud Accelerate?

Speed cloud adoption with workflows that automate everyday cloud service delivery and continuous governance.

Company Details

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Awards & Recognition

ServiceNow Cloud Accelerate won the following awards in the Cloud Management category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

8 Top Rated Capabilities

3 Top Rated Features

2024

8 Top Rated Capabilities

4 Top Rated Features

2023

ServiceNow Cloud Accelerate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Cloud Accelerate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Cloud Accelerate?

4% Negative

4% Neutral

92% Positive

Pros

Security Protects
Helps Innovate
Reliable
Enables Productivity

Feature Ratings

Average 85

Cloud Integration

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Cloud Analytics and Reporting

Capacity Management

Cloud Migration

Application Release Automation

Self Service Cloud Services

Configuration Validation

Orchestration and Workflow Management

Performance Monitoring Management

Vendor Capability Ratings

Average 82

Vendor Support

Business Value Created

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Availability and Quality of Training

ServiceNow Cloud Accelerate Reviews

Akshat A.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

Integration challenges are a constant concern for developers, but ServiceNow makes it a breeze. Seamlessly connecting with other tools and systems helps create a unified view of operations. This level of integration is essential for harnessing data effectively and facilitating informed decision-making. Scalability is another standout feature.

What is your favorite aspect of this product?

The platform is made with an automation focus and provides a lot of control on the entire process workflow. If you have many different business rules and processes, this is a good choice.

What do you dislike most about this product?

Sometimes Instances don't work correctly, shows null responses, and we can't even contact support from their website, but whenever it works, it works completely fine and meets my expectations.

What recommendations would you give to someone considering this product?

It helped us to improve our IT operations by streamlining the processes, automating tasks and providing visibility in IT services. Also it helped us to make better business decisions with the help of business intelligence tools.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Cons

Vendor's Interest First
Under Delivered
Less Friendly Negotiation

Gowtham B.

Role: Information Technology
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic product to work with!

Likeliness to Recommend

9 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

Easy to use and so many options with customization.

What is your favorite aspect of this product?

The simplicity of the tool and the optins provided by the tool.

What do you dislike most about this product?

Nothing is there to dislike about this product.

What recommendations would you give to someone considering this product?

It will be a great experience to use this product.

Pros

Reliable
Performance Enhancing
Fair
Enables Productivity

Hemant G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

A perfect cloud tool to automate workflows.

Likeliness to Recommend

8 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

It provides extensive capabilities and features to automate ongoing management workflows.

What is your favorite aspect of this product?

Its favourite feature is that it lets its users keep track of all the processes being automated here and provides better scope of service request and management.

What do you dislike most about this product?

As compared to other cloud service provider some of the features like pay as you go feature isn't that effectively available which makes it financially less feasible.

What recommendations would you give to someone considering this product?

As per my experience of using it regularly in cognizant, i would highly recommend it in terms of smoothness of it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

ServiceNow Cloud Accelerate

What is ServiceNow Cloud Accelerate?

Company Details

Need Assistance?

Awards & Recognition

ServiceNow Cloud Accelerate Ratings

86 Likeliness to Recommend

2 Since last award

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love ServiceNow Cloud Accelerate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Cloud Migration Migration of applications and workloads to cloud.

Application Release Automation Continuously manage the release and maintenance of applications.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

ServiceNow Cloud Accelerate Reviews

Akshat A.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Cons

Gowtham B.

Fantastic product to work with!

Likeliness to Recommend

Pros

Hemant G.

A perfect cloud tool to automate workflows.

Likeliness to Recommend

Pros

Most Popular ServiceNow Cloud Accelerate Comparisons

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Oracle Hybrid Cloud

Amazon Kinesis

2
Since last award

2
Since last award

Feature Ratings

Cloud Integration

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Cloud Analytics and Reporting

Capacity Management

Cloud Migration

Application Release Automation

Self Service Cloud Services

Configuration Validation

Orchestration and Workflow Management

Performance Monitoring Management

Vendor Capability Ratings

Vendor Support

Business Value Created

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Availability and Quality of Training