ServiceNow IT Operations Management Logo
ServiceNow IT Operations Management Logo
ServiceNow

ServiceNow IT Operations Management

Composite Score
7.9 /10
CX Score
8.1 /10
ServiceNow IT Operations Management
7.9 /10

What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details


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Awards & Recognition

ServiceNow IT Operations Management won the following awards in the AIOps category

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ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

3% Negative
2% Neutral
95% Positive

Pros

  • Helps Innovate
  • Fair
  • Unique Features
  • Effective Service

Feature Ratings

Average 84

Incident Management Automation

91

Problem Management Automation

89

Event & Alert Management Automation

89

Change Control Automation

88

Performance & Capacity Management Automation

87

Analyze Discovery Data

83

Data Visualization

82

Analyze Activity Data

82

Security Operations Automation

81

Explainable and Trainable Algorithms

81

Operational Task Automation

78

Vendor Capability Ratings

Average 86

Ease of IT Administration

90

Product Strategy and Rate of Improvement

89

Vendor Support

89

Breadth of Features

88

Availability and Quality of Training

85

Ease of Data Integration

85

Ease of Implementation

85

Business Value Created

85

Ease of Customization

83

Quality of Features

83

Usability and Intuitiveness

82

ServiceNow IT Operations Management Reviews

Balaji m.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Easy to use but a bit pricey Fantastic product

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Itom producr

What do you dislike most about this product?

No dislike

What recommendations would you give to someone considering this product?

It helps alot

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Gaurav O.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

Fantastic Support team, easy to use

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

It is complete and total solution , a leader in ITIL world and makes life simpler and easier with different modules

What is your favorite aspect of this product?

My favorite aspect is ease of use, all modules are stacked and integrated very well, working on it becomes a breeze with minimal training. Exploring it on its own is easy without too much manual reading.

What do you dislike most about this product?

Performance becomes slow over time which is natural and we do add capacity management with time

What recommendations would you give to someone considering this product?

if you are planning to get this product make sure that you go through all the modules and do a trial. it is a bit pricey however ou may find it cost effective with time. especially since it requires minimal training

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2020

Solid, if a bit inefficient

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Appreciates Incumbent Status

Cons

  • Less Efficient Service
  • Less Inspiring
  • Less Caring

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