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ServiceNow

ServiceNow IT Operations Management

Composite Score

8.2 /10

CX Score

8.4 /10

40 Reviews Write a Review

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What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details

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Awards & Recognition

ServiceNow IT Operations Management won the following awards in the Systems Management category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

3% Negative

2% Neutral

95% Positive

Pros

Performance Enhancing
Respectful
Friendly Negotiation
Reliable

Feature Ratings

Average 83

Applications Monitoring

Network Configuration Management

Server Performance Monitoring

Centralized Dashboard

Deployment Model

Access Rights Management

Automated Remediation

Network Performance Management

Multi-Site Functionality

Storage Monitoring

Cloud Monitoring

Vendor Capability Ratings

Average 83

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of Customization

Usability and Intuitiveness

Also Featured in...

AIOps

Score 7.9

View ServiceNow IT Operations Management in this category (opens in a new tab)

ServiceNow IT Operations Management Reviews

Genesis R.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

It provides a wide variety of advanced tools

Likeliness to Recommend

8 /10

What differentiates ServiceNow IT Operations Management from other similar products?

It provides a wide variety of advanced tools and software for IT service delivery. The great thing regarding “Service Now”, is the fact we can personally manage both details and documents on the computer. It is very well organized to receive permits and to allocate seats. We may also use some guidelines or specification elements to create the seat allocation class, which further allows us to save a lot of time.

What is your favorite aspect of this product?

It takes minimal to negligible coding skills to develop and update mobile applications in weeks, to combine the results that are available and new apps. Good for adopting sustainable duties, optimize operation procedures and incorporate technology.

What do you dislike most about this product?

Not a big mistake, but if it can produce a report of aged seats in the shape of a dialog box, then this method has little to beat. When we can add something into the product reporting system today, we don't even need to focus on excel. I noticed many other existing products there which can be difficult to navigate, particularly for places that are not regularly visited.

What recommendations would you give to someone considering this product?

It provides a wide variety of advanced tools and software for IT service delivery. Data can be conveniently sent between all your applications.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Prateek A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Empower your IT operations with ServiceNow!

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

It is a great tool for IT Operations management (ITOM) such as creating workflows, ticket generation and resolutions as well as monitoring of all the operations activities at one place. It is a cloud-based platform in which you can easily customize the solution as per your needs.

What is your favorite aspect of this product?

The best use of ServiceNow ITOM at central helpdesk where you have received queries from the users and need to provide the resolution. It has central dashboard in which we can monitor the task progress as well as all the operations activity at a single place. We can also automate our daily tasks with the help of the workflows.

What do you dislike most about this product?

Nothing as much now, everything is good as expected. However, the company may focus on improving the search feature within the application.

What recommendations would you give to someone considering this product?

Any organization looking for the ITOM solution can go ahead with this solution. This is highly reliable, scalable, and secured solution.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Gene Y.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

difficult to use, but a good product

Likeliness to Recommend

7 /10

What differentiates ServiceNow IT Operations Management from other similar products?

versatility and breath of features

What is your favorite aspect of this product?

integration with monitoring and ticket management

What do you dislike most about this product?

complexity, not very intuitive

What recommendations would you give to someone considering this product?

do your research before you buy

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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ServiceNow IT Operations Management

What is ServiceNow IT Operations Management?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

ServiceNow IT Operations Management Ratings

90 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ServiceNow IT Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Access Rights Management Ability to track and manage user access of sensitive data and systems

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Storage Monitoring Monitor storage performance and capacity.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

AIOps

ServiceNow IT Operations Management Reviews

Genesis R.

It provides a wide variety of advanced tools

Likeliness to Recommend

Pros

Prateek A.

Empower your IT operations with ServiceNow!

Likeliness to Recommend

Pros

Gene Y.

difficult to use, but a good product

Likeliness to Recommend

Pros

Most Popular ServiceNow IT Operations Management Comparisons

Oracle Enterprise Manager

AWS Systems Manager

Datadog

Microsoft System Center

IBM Power Systems

OpenText Operations Bridge

1
Since last award

Feature Ratings

Applications Monitoring

Network Configuration Management

Server Performance Monitoring

Centralized Dashboard

Deployment Model

Access Rights Management

Automated Remediation

Network Performance Management

Multi-Site Functionality

Storage Monitoring

Cloud Monitoring

Vendor Capability Ratings

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of Customization

Usability and Intuitiveness