What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Friendly Negotiation
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Applications Monitoring
Network Configuration Management
Server Performance Monitoring
Centralized Dashboard
Deployment Model
Access Rights Management
Automated Remediation
Network Performance Management
Multi-Site Functionality
Storage Monitoring
Cloud Monitoring
Vendor Capability Ratings
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Ease of Customization
Usability and Intuitiveness
Also Featured in...
ServiceNow IT Operations Management Reviews
Andres S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Fantastic, but complex to use at first
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
The features are very bulky and mostly easy to use
What is your favorite aspect of this product?
The reporting feature, very complex, though a little difficult to use
What do you dislike most about this product?
The learning curve for the Reports feature is complicated, difficult to learn
What recommendations would you give to someone considering this product?
Be aware of every step of the implementation with the vendor.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Irma V.
- Role: Operations
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Very satisfied with using ServiceNow
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
easy to use and has many features
What is your favorite aspect of this product?
simplicity and gets the job done.
What do you dislike most about this product?
there is nothign i do not like
What recommendations would you give to someone considering this product?
really good choice
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Vikalap G.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
perfect solution for ticketing system
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
This software has so many built in feature and well designed for IT services operations managements. All type of workflow is prebuilt and can also be customized easily.
What is your favorite aspect of this product?
Service now is an excellent tool for incident management. It has lot of great features and workflow options which makes it well organized. we can create custom views by editing queries and add those as favorites and it helps with easy access of key data. Approval process is also easy to manage and adds a quality check in place. user management and group option is extremely useful. custom workflows can be easily configured. and one more good thing is the ability to integrate this with other systems.
What do you dislike most about this product?
There is nothing much to dislike. One thing I can mention is the learning curve. as there are so many things going on at once, it takes time to get used to it. But with time one get familiar with it and also starts using various features in effective manner. Cost is something on higher-end I believe.
What recommendations would you give to someone considering this product?
This is a perfect solution for incident management and it provides lot of features for various workflows.
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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