What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 92%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Friendly Negotiation
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Network Configuration Management
Deployment Model
Applications Monitoring
Centralized Dashboard
Access Rights Management
Server Performance Monitoring
Multi-Site Functionality
Automated Remediation
Patching Automation
Cloud Monitoring
Network Performance Management
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Vendor Support
Ease of Implementation
Usability and Intuitiveness
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ServiceNow IT Operations Management Reviews
Irma V.
- Role: Operations
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Very satisfied with using ServiceNow
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
easy to use and has many features
What is your favorite aspect of this product?
simplicity and gets the job done.
What do you dislike most about this product?
there is nothign i do not like
What recommendations would you give to someone considering this product?
really good choice
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Vikalap G.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
perfect solution for ticketing system
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
This software has so many built in feature and well designed for IT services operations managements. All type of workflow is prebuilt and can also be customized easily.
What is your favorite aspect of this product?
Service now is an excellent tool for incident management. It has lot of great features and workflow options which makes it well organized. we can create custom views by editing queries and add those as favorites and it helps with easy access of key data. Approval process is also easy to manage and adds a quality check in place. user management and group option is extremely useful. custom workflows can be easily configured. and one more good thing is the ability to integrate this with other systems.
What do you dislike most about this product?
There is nothing much to dislike. One thing I can mention is the learning curve. as there are so many things going on at once, it takes time to get used to it. But with time one get familiar with it and also starts using various features in effective manner. Cost is something on higher-end I believe.
What recommendations would you give to someone considering this product?
This is a perfect solution for incident management and it provides lot of features for various workflows.
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Genesis R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
It provides a wide variety of advanced tools
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
It provides a wide variety of advanced tools and software for IT service delivery. The great thing regarding “Service Now”, is the fact we can personally manage both details and documents on the computer. It is very well organized to receive permits and to allocate seats. We may also use some guidelines or specification elements to create the seat allocation class, which further allows us to save a lot of time.
What is your favorite aspect of this product?
It takes minimal to negligible coding skills to develop and update mobile applications in weeks, to combine the results that are available and new apps. Good for adopting sustainable duties, optimize operation procedures and incorporate technology.
What do you dislike most about this product?
Not a big mistake, but if it can produce a report of aged seats in the shape of a dialog box, then this method has little to beat. When we can add something into the product reporting system today, we don't even need to focus on excel. I noticed many other existing products there which can be difficult to navigate, particularly for places that are not regularly visited.
What recommendations would you give to someone considering this product?
It provides a wide variety of advanced tools and software for IT service delivery. Data can be conveniently sent between all your applications.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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