What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
2
Since last award
97 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Helps Innovate
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Service Catalog
Integrated Knowledge Management
Reporting
End User Self Serve
Multi-Site Functionality
Technician Administration
End User Support Solutions
Systems Management Integration
Integration With IT Tools
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Vendor Support
ServiceNow IT Service Management Reviews
Aman M.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2024
Superb Product
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow IT Service Management is different because it integrates various business functions, automates tasks, uses AI, offers customization, focuses on service delivery, and keeps innovating.
What is your favorite aspect of this product?
My favorite aspect of ServiceNow IT Service Management is its seamless integration of various business functions. It streamlines processes across departments, making collaboration effortless and improving overall efficiency.
What do you dislike most about this product?
One potential aspect that some users might dislike about ServiceNow IT Service Management could be its complexity during the initial setup and configuration process. This may require significant time and resources to fully implement and customize according to specific organizational needs. Additionally, for smaller organizations or those with limited budgets, the pricing structure of ServiceNow could be a concern, as it may be perceived as relatively high compared to other solutions on the market.
What recommendations would you give to someone considering this product?
Before implementing ServiceNow IT Service Management, thoroughly assess your organization's needs, plan implementation carefully, start with essential features, utilize training resources, consider integration possibilities, stay updated on new features, and monitor ROI consistently.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Oluwanbe O.
- Role: Information Technology
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Mar 2024
Great I.T management ticketing tool
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
the capacity to open, create, and maintain incident, problem, and change management tickets, all these are done through a single site/portal makes this product stand out from other similar products.
What is your favorite aspect of this product?
The following are my favorite aspect of this product: 1. End users have a great deal of flexibility. 2. I can quickly and simply construct and edit dashboards. 3. Accessibility is really easy; Using list views, finding statuses and other information on the portal is easy. 4. Reporting is awesome.
What do you dislike most about this product?
Because of its extensive functionality and customisation options, ServiceNow IT service management can be a little challenging to comprehend, training and support may be required for users to fully comprehend and utilise the platform, particularly for inexperienced administrators and end users.
What recommendations would you give to someone considering this product?
ServiceNow IT Service Management tool is easy to implement and user friendly, you can handle any kind of inquiry, ticket, or knowledge-based piece from your organisation's serviceNow portal with ease. The finest part is that you can quickly evaluate and export all information into a report.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Wilmar B.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Easy for used
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
quality in the implementation
What is your favorite aspect of this product?
service desk user final
What do you dislike most about this product?
quality and easy used
What recommendations would you give to someone considering this product?
adjusment reports ans KPI
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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