In Partnership With SelectHub
What is ServiceNow PPM?
Get visibility into all work—traditional, agile, and hybrid with ServiceNow PPM. Balance capacity against demand and optimize your portfolios to achieve business value.
Company Details
Book a Free Demo Today!
See it in action with a free demo.
Click below to sign up on our partner's website.
In Partnership With SelectHub
ServiceNow PPM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ServiceNow PPM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 77%
- Conflict Resolution:
- 84%
- Strategy & Innovation:
- 84%
- Service Experience:
- 83%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow PPM?
Pros
- Respectful
- Reliable
- Transparent
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
ServiceNow PPM Reviews
Daniel T.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Nov 2023
Good but raw product, enhancements are scarce
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
The completeness in services provided. With Project, Program, Portfolio, Resource, Demand Management in a single platform, with reporting and analytics and an ITSM structure to support, makes ServiceNow a pioneer in PPM offerings.
What is your favorite aspect of this product?
UX/ UI is friendly and easy to implement. The trainings for Partners are pretty good and really supports the implementers.
What do you dislike most about this product?
There’s really no improvement from version to version, it’s the same thing every year and they earn a lot of money from licensing but close to 0 is employed in product enhancement.
What recommendations would you give to someone considering this product?
Resource and timesheet management is pretty raw and requires a lot of customisation to make it work.
Pros
- Enables Productivity
- Client Friendly Policies
- Helps Innovate
- Reliable
Cons
- Commodity Features
- Less Generous
- Slower Product Innovation
Please tell us why you think this review should be flagged.
Fernando S.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Nov 2023
WORTHY CONTENDER FOR MVP IN PROJECT MANAGEMENT
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
I believe the user-friendly interface, scalability, and commitment to security and compliance further enhance its appeal. Their continuous innovation ensures that PPM stays current with industry trends, making it a comprehensive and adaptable solution for organizations of varying sizes.
What is your favorite aspect of this product?
the configurability. Allows organizations to tailor the PPM solution to their specific needs. This is crucial because different industries and organizations have unique project management requirements. This platform aligns with the specific methodologies and processes used by the organization.
What do you dislike most about this product?
It could be better on the analytics and reporting. Sometimes I had to find videos on how to get the reports done quickly because perhaps I was not as adept as others, or just because the steps were a little more complex than I expected.
What recommendations would you give to someone considering this product?
From seeing businesses try this and let it go, don't let the initial learning curve keep you away from it. It truly is a functional tool that will work with your team and its needs.
Pros
- Helps Innovate
- Continually Improving Product
- Saves Time
- Reliable
Please tell us why you think this review should be flagged.
VICTOR O.
- Role: Consultant
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Fantastic product and excellent support.
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
Very easy-to-use
What is your favorite aspect of this product?
Integration and user friendly
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Very good and it's an investment into the future
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
