Shopify

Shopify Plus

Composite Score

8.8 /10

CX Score

9.1 /10

184 Reviews Write a Review

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Software Claimed

What is Shopify Plus?

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

Company Details

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Awards & Recognition

Shopify Plus won the following awards in the B2B eCommerce category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact

Latest Award, 2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Shopify Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify Plus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify Plus?

1% Negative

4% Neutral

95% Positive

Pros

Efficient Service
Inspires Innovation
Saves Time
Respectful

Feature Ratings

Average 84

Shopping Cart Management

Catalog Management

Payment Processing

Guided Selling

Reporting and Analytics

Order Management

Content Management

Multi-Storefront

Integrated Search

Content Localization

Multi-Language Support

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

B2C eCommerce

Score 8.8

View Shopify Plus in this category (opens in a new tab)

Shopify Plus Reviews

Sara M.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Please work on CDN and site speed.

Likeliness to Recommend

9 /10

What differentiates Shopify Plus from other similar products?

Widely used. Lots of outside dev documenation

What is your favorite aspect of this product?

Team members can use it easily

What do you dislike most about this product?

Sometimes clunky to use as a developer

What recommendations would you give to someone considering this product?

Be sure to use good code practice

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Cindy A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Incredibly straightforward and reliable tool

Likeliness to Recommend

9 /10

What differentiates Shopify Plus from other similar products?

Shopify Plus provides a superior B2B customer experience while meeting the frequently complicated and highly specialized needs of our business. It also incorporates product review apps, and we may view or create discount vouchers to provide our customers with if necessary.

What is your favorite aspect of this product?

Whatever method we choose, implementation is rather simple and only takes modifying a few basic Shopify Plus storefront files to add extra functionality to handle this. Personally, our company appreciates the decreased transaction costs, ease of entering international markets, process adaptability, and such an efficient product. Amazingly, setting up and organizing everything in one location is simple.

What do you dislike most about this product?

Customers are not as adequately equipped to redesign their stores with Shopify because there's not much flexibility when it comes to tweaking it. It frequently experiences outages, and it takes a while for them to be fixed. Additionally, it would be wonderful if there was a simpler way to contact Shopify Plus support for advice.

What recommendations would you give to someone considering this product?

Shopify Plus is a fantastic, though little premium, interesting framework for starting and expanding your business wisely. It is the leading commerce platform in the sector for a reason since it provides a remarkably innovative and user-friendly, one-stop-shop experience. There are several default templates available, and they are more than enough to build a fantastic store.

Pros

Helps Innovate
Performance Enhancing
Unique Features
Effective Service

Alana L.

Role: Consultant
Industry: Healthcare
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jun 2022

Very good. Easy to use.

Likeliness to Recommend

10 /10

What differentiates Shopify Plus from other similar products?

Simple and visually appealing.

What is your favorite aspect of this product?

How it links with other platforms.

What do you dislike most about this product?

I don't have any complaints.

What recommendations would you give to someone considering this product?

It's a well designed product, worth the money.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Shopify Plus

Software Claimed

What is Shopify Plus?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Shopify Plus Ratings

87 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Shopify Plus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Localization The solution provides support for multiple languages and currencies.

Multi-Language Support Send or translate alerts in multiple languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2C eCommerce

Shopify Plus Reviews

Sara M.

Please work on CDN and site speed.

Likeliness to Recommend

Pros

Cindy A.

Incredibly straightforward and reliable tool

Likeliness to Recommend

Pros

Alana L.

Very good. Easy to use.

Likeliness to Recommend

Pros

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Feature Ratings

Shopping Cart Management

Catalog Management

Payment Processing

Guided Selling

Reporting and Analytics

Order Management

Content Management

Multi-Storefront

Integrated Search

Content Localization

Multi-Language Support

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training