Shopify

Shopify Plus

Composite Score

8.8 /10

CX Score

9.1 /10

184 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is Shopify Plus?

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

Company Details

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Awards & Recognition

Shopify Plus won the following awards in the B2C eCommerce category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Shopify Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify Plus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify Plus?

1% Negative

4% Neutral

95% Positive

Pros

Efficient Service
Inspires Innovation
Saves Time
Respectful

Feature Ratings

Average 84

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Content Management

Order Management

Integrated Search

Content Localization

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 8.8

View Shopify Plus in this category (opens in a new tab)

Shopify Plus Reviews

Chetan G.

Role: Operations
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Nov 2022

Use Shopify to Grow your business at big scale!

Likeliness to Recommend

8 /10

What differentiates Shopify Plus from other similar products?

Shopify plus provides the unique and advanced features like auto management of inventory. Automation to the various features like launchpad, Shopify flow

What is your favorite aspect of this product?

It provides unlimited extensibility. It accelerates sales and customer experienceon global levels

What do you dislike most about this product?

The cost of premium features took a high dive compared to previous years.

What recommendations would you give to someone considering this product?

Go for it!!

Pros

Appreciates Incumbent Status
Altruistic
Acts with Integrity
Transparent

Cons

Commodity Features

Betania M.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Flexible, fast to use and works smoothly

Likeliness to Recommend

8 /10

What differentiates Shopify Plus from other similar products?

Scale faster, build custom apps for your business and rebrand with specialized service partners and certified app partners. Accelerate your growth on your own schedule with customized educational content, including online courses on key e-commerce topics. Develop, achieve and exceed your business goals with selected playbooks and checklists developed by our team of e-commerce experts.

What is your favorite aspect of this product?

Easily create the custom capabilities and automated workflows your business needs to run smoothly, so you and your team can focus on your brand, not your technology stack. Connect the systems and tools your business depends on through flexible Shopify APIs and Shopify Plus Partners. Or use a headless architecture to create fully customized storefronts on any smart screen.

What do you dislike most about this product?

Often feels like there could be more triggers or flow paths when setting up flows. Some areas where it might not be the best fit are restaurants or blogs. In those cases, the analytics integrations are a bit tricky unless they are one of the integrated partners that Shopify supports.

What recommendations would you give to someone considering this product?

It provides a robust set of APIs and features to do this. If you are a small business that only does standard ecommerce, then you probably don't need Plus and can just use regular Shopify. They make it easy to open new stores, connect to warehouses and apps internationally. It connects to everything and has multiple apps that integrate other programs and tools we use. However, the most important thing for us is the functionality, speed, reliability and overall performance of the online website.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Willy N.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Efficient Online Sales Avenue

Likeliness to Recommend

9 /10

What differentiates Shopify Plus from other similar products?

Shopify Plus allows operations in a company to be run online.

What is your favorite aspect of this product?

Shopify Plus challenges companies to run global for simplified operations.

What do you dislike most about this product?

Shopify Plus creates a stable communications avenue.

What recommendations would you give to someone considering this product?

Shopify Plus increases the affordability if running business online.

Pros

Continually Improving Product
Performance Enhancing
Caring
Saves Time

Shopify Plus

Software Claimed

What is Shopify Plus?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Shopify Plus Ratings

87 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Shopify Plus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Management Includes order entry, order processing, order tracking, and parts management.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Shopify Plus Reviews

Chetan G.

Use Shopify to Grow your business at big scale!

Likeliness to Recommend

Pros

Cons

Betania M.

Flexible, fast to use and works smoothly

Likeliness to Recommend

Pros

Willy N.

Efficient Online Sales Avenue

Likeliness to Recommend

Pros

Most Popular Shopify Plus Comparisons

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Salesforce B2C Commerce Cloud

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Feature Ratings

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Content Management

Order Management

Integrated Search

Content Localization

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training