Shopify

Shopify Plus

Composite Score

8.8 /10

CX Score

9.1 /10

184 Reviews Write a Review

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Software Claimed

What is Shopify Plus?

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

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Awards & Recognition

Shopify Plus won the following awards in the B2C eCommerce category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Shopify Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify Plus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify Plus?

1% Negative

4% Neutral

95% Positive

Pros

Efficient Service
Inspires Innovation
Saves Time
Respectful

Feature Ratings

Average 84

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Content Management

Order Management

Integrated Search

Content Localization

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 8.8

View Shopify Plus in this category (opens in a new tab)

Shopify Plus Reviews

Ashish S.

Role: Information Technology
Industry: Transportation
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2022

Outdaed user interface, need to work on it

Likeliness to Recommend

10 /10

What differentiates Shopify Plus from other similar products?

Fast and Smooth on all systems, builds good network between user and customers

What is your favorite aspect of this product?

Fast and smooth

What do you dislike most about this product?

Old user interface

What recommendations would you give to someone considering this product?

Best for new startup business with low budget

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Enrico R.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Easy to use, but a bit pricey

Likeliness to Recommend

6 /10

What differentiates Shopify Plus from other similar products?

easy to use

What is your favorite aspect of this product?

nice UI and reports

What do you dislike most about this product?

the cost is not the best part

What recommendations would you give to someone considering this product?

if you dont have experience take it

Pros

Efficient Service
Helps Innovate
Saves Time
Respectful

Angelica J.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Reliable and Suitable e-commerce platform

Likeliness to Recommend

8 /10

What differentiates Shopify Plus from other similar products?

Shopify Plus offered services that were overly advanced but simplified and made my work pleasurable. Making certain consumer categories eligible for personalized pricing and discounts as well as making it easier for B2B customers to buy, track, and repurchase products and much more we can accomplish with it.

What is your favorite aspect of this product?

Shopify Plus Utilizes effective checkout incentives to increase conversion as well as utilizes onsite search and specialized browsing to assist customers in finding products. The fact that it offers numerous payment processors, a variety of methods of payment, and manual invoicing is a wonderful feature. In contrast to others, it offers trustworthy APIs that let us integrate client data from our ERP or CRM.

What do you dislike most about this product?

Shopify Plus frequently incorporates features from third-party applications into the main product, but these features are frequently not put in place as well as the third-party, resulting in ambiguity when features are duplicated. The ability to edit templates requires an understanding of JSON code, which is difficult for our new designers.

What recommendations would you give to someone considering this product?

With Shopify Plus, we can create a password-protected, branded, B2B web store right now without knowing any code. Shopify Plus has a ton of customization options, and all of its features are really strong to satisfy the demands of any business. Try it out to see if it is adequate or perfect for your requirements.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shopify Plus

Software Claimed

What is Shopify Plus?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Shopify Plus Ratings

87 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Shopify Plus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Management Includes order entry, order processing, order tracking, and parts management.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Shopify Plus Reviews

Ashish S.

Outdaed user interface, need to work on it

Likeliness to Recommend

Pros

Enrico R.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Angelica J.

Reliable and Suitable e-commerce platform

Likeliness to Recommend

Pros

Most Popular Shopify Plus Comparisons

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Salesforce B2C Commerce Cloud

1
Since last award

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Since last award

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Feature Ratings

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Content Management

Order Management

Integrated Search

Content Localization

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training